Kelsey Ward
Whiteville,NC
Summary
Dynamic Lead Certified Pharmacy Technician with proven expertise at Baldwin Woods Pharmacy in prescription verification and patient counseling. Enhanced team efficiency through effective communication and training, while reducing medication errors by implementing stringent quality control measures. Recognized for fostering a collaborative workplace culture and driving cost-saving initiatives.
Pharmacy professional with proven expertise in medication dispensing, inventory management, and patient care. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in maintaining accurate records, managing pharmacy workflows, and providing exceptional customer service. Known for problem-solving abilities and maintaining high standards in fast-paced environment.
Experienced with pharmacy operations, consistently enhancing workflow and patient care. Utilizes strong communication and organizational skills to ensure accurate and timely medication dispensing. Knowledge of regulatory requirements and inventory management ensures compliance and efficiency.
Overview
8
8
years of professional experience
Work History
Lead Certified Pharmacy Technician
Baldwin Woods Pharmacy
10.2023 - Current
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Managed opening and closing duties for pharmacy.
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
Supervisor
Subsational Subs
10.2016 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Senior Pharmacy Technician
Walgreens
08.2020 - 10.2023
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
Education
Bachelor of Science - Business Management
University of North Carolina At Pembroke
Pembroke, NC05-2027
Associate of Arts -
Southeastern Community College
Chadbourn, NC05-2021
Associate of Science -
Southeastern Community College
Chadbourn, NC05-2021
High School Diploma -
South Columbus High School
Tabor City06-2019
Skills
- Prescription verification
- Medication dispensing
- Pharmaceutical calculations
- Patient counseling
- Pharmacy operations
- Attention to detail
- Multitasking
- Reliability
Timeline
Lead Certified Pharmacy Technician
Baldwin Woods Pharmacy
10.2023 - Current
Senior Pharmacy Technician
Walgreens
08.2020 - 10.2023
Supervisor
Subsational Subs
10.2016 - 01.2025
Bachelor of Science - Business Management
University of North Carolina At Pembroke
Associate of Arts -
Southeastern Community College
Associate of Science -
Southeastern Community College
High School Diploma -
South Columbus High School
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