Kelsey White
Boston,MA
Summary
Results-driven Senior Outside Sales Representative with a proven track record of exceeding sales targets by over 29%. Skilled in customer relationship management and effective communication, ensuring high customer satisfaction and retention. Top-performing Senior Outside Sales Representative with a proven track record of exceeding sales targets by over 29%. Skilled in problem-solving, customer relationship management, and driving revenue growth.
Overview
7
7
years of professional experience
Work History
Senior Outside Sales Representative
Audley Travel
Boston, MA
07.2021 - Current
- Earned the highest performance rating, placing in the top 11% of the U.S. Office (approximately 170 employees); achieved this level in under four years, one of the fastest advancement tracks on record.
- Exceeded the 2025 sales target by 29.3%, the highest overperformance rate in the department.
- Exceeded the 2024 sales target by 34.3%, demonstrating consistent year-over-year growth.
- Achieved a 96% customer satisfaction score (2025) through strong relationship management and service delivery.
- Trained and mentored junior team members on sales techniques and customer service best practices.
- Drove revenue through prospecting, contract negotiation, and deal closure.
- Resolved customer issues efficiently by delivering effective solutions and alternatives, maintaining high retention, and satisfaction.
- Generated sales by prospecting, negotiating contracts and closing.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
Telemarketer
Boston College Alumni Center
Boston, MA
01.2019 - 05.2021
- Conducted outbound calls to engage potential customers effectively.
- Collaborated with team members to improve call scripts and strategies.
- Maintained accurate records of calls and customer preferences consistently.
- Conducted outreach to alumni for fundraising initiatives and events.
- Managed call lists and updated alumni information in the database.
- Engaged alumni through personalized communication to strengthen connections and foster community involvement.
Education
Bachelor of Arts - Communications
Boston College
Chestnut Hill, MA05-2021
Skills
- Sensitive topic discussions
- Time management
- Cold calling
- Problem-solving
- Salesforce proficiency
- Customer relationship management
Languages
French
Professional
References
References available upon request.
Timeline
Senior Outside Sales Representative
Audley Travel
07.2021 - Current
Telemarketer
Boston College Alumni Center
01.2019 - 05.2021
Bachelor of Arts - Communications
Boston College