Kelsi Nein
New Hope
Summary
Dynamic manager with expertise in operational management, regulatory compliance, and donor recruitment. Proven ability to implement effective strategies that enhance operational efficiency and drive donor retention and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager, Donor Operations
Discovery Life Sciences
Huntsville
06.2023 - Current
- Managed daily operations for a cell and gene therapy collection center.
- Developed and implemented training materials and standard operating procedures to enhance operational efficiency.
- Collaborated with key stakeholders and department heads to streamline communication and workflow processes.
- Evaluated employee performance and provided constructive feedback through regular team and individual meetings.
- Provided leadership and subject matter expertise during times of significant organizational change.
- Developed and implemented strategies to increase customer and donor satisfaction, and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Retained responsibilities as acting subject matter expert for marketing, donor recruitment, retention, and satisfaction.
Manager, Global Clinical Trial Recruitment
Discovery Life Sciences
Huntsville
08.2020 - 06.2023
- Managed marketing, donor recruitment, retention, and satisfaction.
- Assessed recruitment needs for cell and gene therapy, and biospecimen procurement, based on customer requests.
- Develop and facilitate recruitment efforts to meet customer needs efficiently.
- Acted as professional representative of the company to expand donor recruitment and referral partnerships.
Client Care & Marketing Manager
Home Care Assistance
Huntsville
11.2019 - 08.2020
- Assessed prospective clients' care needs to develop individualized care plans for non-medical physical and cognitive support.
- Managed marketing and referral partnerships with community businesses, hospitals, physicians, skilled care facilities, and hospice agencies.
- Monitored internal revenue, and developed new avenues for profit.
- Coordinate and execute large-scale marketing events and partnerships.
- Managed and trained caregivers, ensuring quality of care provided to clients.
Community Life Coordinator
Woodstone Senior Living
New Ulm
06.2017 - 11.2019
- Coordinated community events for residents to enhance social engagement.
- Developed and maintained relationships with local organizations for resource sharing.
- Organized wellness programs promoting physical and mental well-being among residents.
- Assisted in training new staff on community life initiatives and resident interaction.
- Managed marketing and community referral efforts to build partnerships with hospitals, physicians, hospice agencies, and skilled care facilities.
- Held a pivotal role on the management team to become the leading, preferred care facility in the area.
Leasing Professional
College Grove Apartments
Murfreesboro
06.2015 - 05.2017
- Presented property and amenities to prospective tenants.
- Negotiated leasing terms and conditions to close deals.
- Ensured the property was maintained and safe for residents.
- Planned and executed community events, sponsorships, and recruitment efforts.
Education
Bachelor of Science - Biology, Psychology And Public Health
Minnesota State University, Mankato
Mankato, MN12-2019
Skills
- Operational management
- Regulatory compliance
- Training development
- Donor recruitment
- Marketing strategy
- Customer relationship management
- Stakeholder collaboration
- Strategic planning
Certification
- Certified Nursing Assistant 2011-2019
Affiliations
- As an avid volleyball player throughout my life, I have had the opportunity to coach teams at multiple levels from 2012-2019.
Timeline
Manager, Donor Operations
Discovery Life Sciences
06.2023 - Current
Manager, Global Clinical Trial Recruitment
Discovery Life Sciences
08.2020 - 06.2023
Client Care & Marketing Manager
Home Care Assistance
11.2019 - 08.2020
Community Life Coordinator
Woodstone Senior Living
06.2017 - 11.2019
Leasing Professional
College Grove Apartments
06.2015 - 05.2017
Bachelor of Science - Biology, Psychology And Public Health
Minnesota State University, Mankato