Kelsi Smith
High Point,NC
Summary
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
2027
2027
years of professional experience
Work History
Certified Clinical Medical Assistant
Pediatric Office
High Point, NC
06.2024 - Current
- Administer age-appropriate vaccines, shots, and prescribed treatments, and calculate safe, weight-based medication dosages.
- Check and record growth metrics (height, weight, head circumference), monitor vital signs (heart rate, blood pressure, temperature, breathing rate), and evaluate general health status.
- Tracked milestones in growth and behavior, advising parents on daily routines, nutrition, sleep, and safety to promote healthy development.
- Reassured anxious young patients, explained diagnoses and care plans in accessible terms, and taught caregivers effective home treatment management.
- Acted as the first line of contact for parents, assessing symptoms over the phone and advising on urgent visits or home care for timely care.
Certified Clinical Medical Assistant
Novant Health, Inc
High Point, NC
03.2022 - 05.2024
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Contributed to accurate diagnoses by collecting, maintaining, and preparing laboratory specimens for analysis.
- Contribute to accurate diagnoses by maintaining and collecting and preparing laboratory specimens for analysis.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Facilitated communication between patients and healthcare providers by clearly explaining medical procedures and treatment plans.
- Promoted a safe work environment by complying with infection control policies, including proper hand hygiene practices.
Team Lead for Covid Mobile Operations
Cone Health
01.2020 - 03.2020
- Managed daily operations for Testing and Vaccination Clinics.
- Oversaw daily operations for testing and vaccination clinics, ensuring efficient service delivery for patients.
- Trained and coached team members in patient registration, improving workflow and patient experience.
- Trained and coached in registering patients.
- Provided regular coaching and feedback, fostering skill development and strengthening team capabilities.
Project Manager
Carson's Contract
01.2017 - 01.2020
- Monitored projects from start to finish, ensuring alignment with client expectations and project objectives.
- Coordinated communication among clients, staff, contractors, and stakeholders to facilitate project progress and address concerns.
- Coordinated and maintained communication with clients, staff, contractors, and stakeholders.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Established communication protocols among team members to improve collaboration and support timely project completion.
Human Resource Coordinator
The Agency, Inc
Asheboro, NC
02.2015 - 01.2017
- Participated in recruiting process, analyzed employee turnover and retention, addressed employee matters, and organized work activities to support HR functions.
- Managed benefits administration, ensuring timely enrollment and accurate record keeping.
- Improved employee retention with targeted professional development opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Multitasking through actively participating in the recruiting process, analyzing employee turnover, and retention; addressing employee matters and organizing work activities.
- Negotiated between management and employees by handling inquiries, administering contracts, and resolving work-related issues to enhance workplace relations.
- Formulated methods to improve employment policies and processes.
Education
Certified Clinical Medical Assistant (NHA) -
Stepping Stone Medical
CPR Certified-Up To Date -
Stepping Stone Medical/Novant Health
Bachelor of Science - Criminal Justice
The University of North Carolina at Pembroke
Bachelor of Science - Sociology
The University of North Carolina at Pembroke
Skills
- Patient assessment
- Vital signs monitoring
- Specimen collection and processing
- Medical Equipment Operation
- Efficient in Microsoft Word, Excel, Office, and PowerPoint
- Highly effective in administrative skills, interpersonal skills, organization, and problem-solving
- Able to adapt and change in fast paced environments while under pressure
- Strong work ethic, goal oriented, and time management
- Having a positive attitude while being a dependable team player
- Excellent communication skills with a focus on patient needs
Timeline
Certified Clinical Medical Assistant
Pediatric Office
06.2024 - Current
Certified Clinical Medical Assistant
Novant Health, Inc
03.2022 - 05.2024
Team Lead for Covid Mobile Operations
Cone Health
01.2020 - 03.2020
Project Manager
Carson's Contract
01.2017 - 01.2020
Human Resource Coordinator
The Agency, Inc
02.2015 - 01.2017
Certified Clinical Medical Assistant (NHA) -
Stepping Stone Medical
CPR Certified-Up To Date -
Stepping Stone Medical/Novant Health
Bachelor of Science - Criminal Justice
The University of North Carolina at Pembroke
Bachelor of Science - Sociology
The University of North Carolina at Pembroke