Kelsie Beath
Yakima,WA
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
General Manager
Yakima Family Fun Center
Yakima, WA
05.2018 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
Waitress / Shift Supervisor
Zestarmenupilot
Yakima, WA
01.2014 - 09.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Associate Manager
Abby's Legendary Pizza
Yakima, WA
01.2010 - 01.2014
- Managed daily workflow of team members to meet organizational goals.
- Hired, trained, supervised, and evaluated staff members.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers and entrees to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Prepared and cooked meals according to restaurant recipes and standards.
- Sliced, diced, chopped, mixed, and prepared food ingredients for use in cooking.
- Maintained sanitation, health, and safety standards in the kitchen area.
Education
High School Diploma -
Naches Valley High School
Naches, WA06-2012
Skills
- Staff Supervision
- Schedule Management
- Project Management
- Service Quality Improvement
- Training and coaching
- Leadership and team building
- Customer Relationship Management
References
Lawrence Cacchiotti / Owner
Yakima Family Fun Center
7200 W Nob Hill Blvd Suite 6, Yakima, WA 98908
(509) 952-4012
yakimaffc@gmail.com
I have worked for Lawrence Cacchiotti for almost 10 years. Lawrence was my Manager at Zesta Cucina. When he resided from Zesta and purchased the Yakima Family Fun Center, he asked me to join his team as General Manager.
Lucho de La Combe / Owner
Zesta Cucina
5110 W Tieton Dr #210, Yakima, WA 98908
(509) 969-6888
Timeline
General Manager
Yakima Family Fun Center
05.2018 - Current
Waitress / Shift Supervisor
Zestarmenupilot
01.2014 - 09.2019
Associate Manager
Abby's Legendary Pizza
01.2010 - 01.2014
High School Diploma -
Naches Valley High School
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