Kelsie Esposito
Boca Raton,FL
Summary
Adept at enhancing customer experiences and fostering team collaboration, I leveraged my strong work ethic and multitasking abilities at P.F. Chang's Bistro to train new servers and boost service efficiency. My background also includes creating impactful learning materials, showcasing my ability to improve performance and engage effectively in diverse settings.
Overview
4
4
years of professional experience
Work History
Server
P.F. Chang's Bistro
Orlando, FL
10.2024 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in training new servers.
Server
Ember
Orlando, FL
10.2023 - 07.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Tutor
Student Den
Boca Raton, FL
01.2021 - 07.2021
- Created engaging learning materials and exercises to facilitate understanding and retention.
- Organized small group activities designed to promote social interaction among special needs students.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando05-2025
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL05-2025
Skills
- Strong work ethic
- Customer service
- multitasking
- Performance improvement
- Team collaboration
Education continued
- 3-year member of Alpha Phi Sigma Honors Society.
- 3-year member of the National Honor Society of Collegiate Scholars.
- Received a certificate in profiling.
- I completed and published my Honors Undergraduate Thesis.
Timeline
Server
P.F. Chang's Bistro
10.2024 - Current
Server
Ember
10.2023 - 07.2024
Tutor
Student Den
01.2021 - 07.2021
Bachelor of Science - Psychology
University of Central Florida
Bachelor of Science - Criminal Justice
University of Central Florida
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