Kelsie Tripp
Clearwater,FL
Summary
Motivated customer service expert focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
8
8
years of professional experience
Work History
Store Manager
The Inspiration Company
Clearwater, FL
08.2023 - 03.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
Driver Partner
Uber
Tampa, FL
06.2023 - 08.2023
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas and other data.
- Inspected vehicle for mechanical items and safety issues, ensuring they are in proper working condition.
Customer Service Associate
Wawa
Clearwater, FL
05.2022 - 06.2023
- Demonstrated excellent customer service skills in all assigned positions.
- Operated the cash register, prepared food and hand-crafted beverages, performed facilities duties, and assembled carryout and delivery orders.
- Ensured compliance with all safety regulations and company policies at all times.
Merchandiser
Circle K
Clearwater, FL
08.2021 - 04.2022
- Organized displays according to company standards and specifications.
- Cleaned and organized display cases, shelves and aisles.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
Marketing Coordinator
Cicis Pizza
Clearwater, FL
01.2020 - 10.2021
- Coordinated marketing events for showcasing product and service offerings.
- Conducted competitive research and analysis to support strategic marketing initiatives.
- Marketed products and services at tradeshows and promotional events.
Server
Joe's Crab Shack
Clearwater, FL
06.2016 - 01.2020
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new staff as a Landry's Certified Trainer.
Brand Ambassador
Joe's Crab Shack
Clearwater, FL
07.2018 - 08.2019
- Organized promotional events to introduce new products and services to the public.
- Represented the organization at networking functions and industry-related meetings.
- Communicated regularly with team members regarding progress updates on projects.
Retail Manager
Joe's Crab Shack
Clearwater, FL
09.2017 - 08.2019
- Completed weekly and monthly physical inventory counts
- Created displays for apparel, drinkware, and novelty items to engage customers and generate retail sales.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
Education
Bachelor of Science - Criminal Justice
Carroll University
05-2013
Associate of Science - Criminal Justice/Law Enforcement
Waukesha County Technical College
Pewaukee, WI12-2009
Skills
- Customer Service and Customer Retention
- Excellence in Serving and Hospitality Positions
- Critical Thinking and Creative Problem-Solving
- Food Preparation and Food Safety
- Oral and Written Communication
- Digital, Email, and Social Media Marketing
- Merchandising and Inventory Management
Timeline
Store Manager
The Inspiration Company
08.2023 - 03.2024
Driver Partner
Uber
06.2023 - 08.2023
Customer Service Associate
Wawa
05.2022 - 06.2023
Merchandiser
Circle K
08.2021 - 04.2022
Marketing Coordinator
Cicis Pizza
01.2020 - 10.2021
Brand Ambassador
Joe's Crab Shack
07.2018 - 08.2019
Retail Manager
Joe's Crab Shack
09.2017 - 08.2019
Server
Joe's Crab Shack
06.2016 - 01.2020
Bachelor of Science - Criminal Justice
Carroll University
Associate of Science - Criminal Justice/Law Enforcement
Waukesha County Technical College
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