Kelsie Wortham
Tennessee Colony,TX
Summary
Dynamic Shift Lead at Kim’s with a strong focus on customer service and team motivation. Proven track record in employee training and optimizing operations, enhancing service efficiency and compliance. Skilled in cash handling and fostering a positive work environment, driving team performance to achieve business objectives.
Overview
3
3
years of professional experience
Work History
Shift Lead
Kim’s
Palestine, TX
08.2025 - Current
- Oversaw daily operations to ensure efficient workflow and compliance with safety protocols.
- Facilitated training sessions for new staff on procedures to enhance team performance.
- Oversaw inventory management to minimize waste and enhance stock availability.
- Optimized team scheduling to enhance shift coverage and service efficiency.
- Executed performance evaluations to foster employee development and accountability.
- Monitored and enforced compliance with health regulations to uphold workplace safety standards.
- Executed store opening and closing procedures while ensuring accurate till balancing.
- Facilitated onboarding of new employees and assigned daily tasks and responsibilities.
- Ensured cleanliness and organization of work environment to uphold safety standards.
- Managed cash handling procedures to ensure accuracy and compliance with documentation standards.
- Addressed customer complaints and issues, delivering effective solutions to enhance satisfaction.
- Facilitated employee productivity and task alignment to achieve business and customer objectives.
- Facilitated training sessions for new employees on company policies, procedures, and best practices to enhance performance.
- Facilitated store management in achieving service and quality standards during daily operations.
- Facilitated upper management decision-making by delivering valuable insights derived from firsthand shift operations experiences.
- Managed inventory levels, reducing waste and optimizing stock availability.
- Coordinated scheduling for team members, improving shift coverage and service efficiency.
- Resolved customer issues promptly, maintaining high satisfaction rates and fostering loyalty.
Owner/Operator
K&R Lawn and Home
Palestine, TX
02.2024 - 05.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw lawn care services, maintaining quality standards and adherence to client specifications.
- Implemented scheduling system for service appointments, optimizing productivity and resource allocation.
- Trained and supervised team members in best practices for lawn maintenance and customer interaction.
- Maintained financial records and managed budgets to ensure profitability of business operations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
Receptionist
Best Western Hotel
Palestine, TX
02.2023 - 10.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate records of reservations, cancellations, and guest preferences.
- Coordinated communication between departments to streamline service delivery.
- Developed strong relationships with guests, fostering repeat business through personalized service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
St. Ignatius High School
Saint Ignatius, MT2009
Skills
Customer service focus
Employee training
Guest service
Team motivation
Workplace safety
Staff supervision
Staff onboarding
Daily reporting
Shift leadership
Positive attitude
Cash handling
Team leadership
Staff training and development
Shift paperwork completion
Assigning work
Timeline
Shift Lead
Kim’s
08.2025 - Current
Owner/Operator
K&R Lawn and Home
02.2024 - 05.2025
Receptionist
Best Western Hotel
02.2023 - 10.2024
High School Diploma -
St. Ignatius High School