Accomplished CSR with a proven track record at Broad Range Logistics, adept in CRM software and fostering client loyalty. Demonstrated expertise in complaint handling and inventory management, achieving significant improvements in customer satisfaction. Skilled in both technical and interpersonal realms, ensuring efficient and effective service delivery.
•Prepared materials for railroad project management.
•Coordinated logistics for incoming and outgoing shipments.
•Developed Bill of Lading documents.
•Organized calendar appointments.
•Ensured quick response to email inquiries.
•Processed records of incoming and outgoing goods.
•Maintained accurate inventory records through regular tracking.
•Executed customer billing processes efficiently.