Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelsy Mendoza

Deer Park,TX

Summary

Accomplished CSR with a proven track record at Broad Range Logistics, adept in CRM software and fostering client loyalty. Demonstrated expertise in complaint handling and inventory management, achieving significant improvements in customer satisfaction. Skilled in both technical and interpersonal realms, ensuring efficient and effective service delivery.

Overview

3
3
years of professional experience

Work History

CSR

Slade Industries
03.2024 - 06.2024

•Prepared materials for railroad project management.

•Coordinated logistics for incoming and outgoing shipments.

•Developed Bill of Lading documents.

CSR

Broad Range Logistics
08.2021 - 10.2023

•Organized calendar appointments.

•Ensured quick response to email inquiries.

•Processed records of incoming and outgoing goods.

•Maintained accurate inventory records through regular tracking.

•Executed customer billing processes efficiently.

  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

San Jacinto College
Pasadena, TX

Highschool Diploma -

Deer Park
San Augustine, TX
05.2015

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Payment processing
  • Data entry
  • Scheduling
  • Office equipment proficiency
  • Product knowledge
  • Account updating
  • Paperwork processing

Languages

Spanish
Native or Bilingual

Timeline

CSR

Slade Industries
03.2024 - 06.2024

CSR

Broad Range Logistics
08.2021 - 10.2023

San Jacinto College

Highschool Diploma -

Deer Park
Kelsy Mendoza