Kelton Edwards
Dallas,TX
Summary
Analytical and detail-oriented professional with over 3 years of experience in systems administration, data integrity, process optimization, and stakeholder support. Demonstrated expertise in managing cross-functional workflows, optimizing technology tools, and enhancing operational efficiency to drive organizational success. Skilled in translating complex organizational needs into scalable solutions while providing exceptional technical support to improve user experiences. Eager to leverage strong technical, communication, and problem-solving abilities in a Product Owner role focused on HR systems and workforce technologies.
Overview
3
3
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics
01.2025 - Current
- Managed systems and documentation workflows for 30+ transportation partners, improving tracking reliability and user reporting by 25%.
- Oversaw platform-based communication and analytics to ensure real-time shipment accuracy, cutting delivery errors by 30%.
- Collaborated cross-functionally with tech support, compliance, and client teams to drive solution rollouts and resolve technical issues.
- Developed custom workflows to streamline vendor onboarding and scheduling, increasing operational consistency.
Energy Consultant
Amp Smart
09.2024 - 01.2025
- Delivered insights through data analysis of energy usage and performance reports across 100+ client accounts.
- Used technical software tools to generate audit reports, align process improvements, and support remote teams.
- Trained clients on system usage and service options, increasing adoption rates by 30%.
- Documented findings and processes to support team onboarding and project documentation.
Inventory Specialist
Nike
10.2022 - 09.2024
- Administered barcode scanning systems and trained 5+ employees, increasing WFM speed by 30%.
- Maintained 99% inventory accuracy across multiple platforms, identifying and resolving discrepancies proactively.
- Supported real-time data validation processes, improving stock accuracy and compliance audits.
- Led the adoption of updated scheduling and scanning protocols, reducing manual errors and improving reporting.
Roofing Contractor
Priority Roofing
Dallas, TX
05.2022 - 10.2022
- Managed end-to-end client documentation and data entry for insurance and compliance systems.
- Conducted field inspections using tablet-based tools and checklists, ensuring consistent digital record-keeping.
- Oversaw task management and scheduling tools to maintain project timelines and reduce delays.
- Implemented efficient scheduling methods to optimize crew productivity and minimize downtime between projects.
Education
Bachelor of Arts - Mass Communications
Grambling State University
01.2021
Associate of Arts -
Marshalltown Community College
01.2019
Skills
- HR & Workforce Technology Support
- System Administration & Optimization
- Time & Attendance Tracking (WFM)
- Process Automation & Troubleshooting
- Data Analytics & Reporting (Excel, Dashboards)
- End-User Support & Training
- ATS/CRM Familiarity (Greenhouse, Zendesk, ADP/UKG)
- Cross-Functional Team Collaboration
- Technical Documentation
- Quality Assurance & Compliance
Certifications And Technical Tools
- Microsoft Excel (Advanced Formulas, PivotTables, Dashboards)
- Familiarity with HR Systems: Zendesk, Greenhouse (ATS), UKG, ADP
- CRM, WFM & Scheduling Platforms (training & onboarding)
- Cross-platform collaboration (Slack, Google Workspace, Outlook)
Timeline
Logistics Account Executive
Total Quality Logistics
01.2025 - Current
Energy Consultant
Amp Smart
09.2024 - 01.2025
Inventory Specialist
Nike
10.2022 - 09.2024
Roofing Contractor
Priority Roofing
05.2022 - 10.2022
Associate of Arts -
Marshalltown Community College
Bachelor of Arts - Mass Communications
Grambling State University
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