Kelvin Lewis
New York
Summary
Dynamic professional with a proven track record at FedEx Office, enhancing sales performance through expert customer relationship building and comprehensive product knowledge. Excelled in mentoring roles at Shake Shack, significantly boosting staff productivity. Skilled in Fiery and Adobe Acrobat, demonstrating exceptional bilingual communication abilities and a commitment to continuous improvement.
Developed exceptional customer service and sales skills in fast-paced retail environment, demonstrating ability to connect with diverse clientele and drive sales. Proven track record in team leadership and problem-solving, with focus on enhancing customer experiences. Seeking to transition into new field, leveraging transferable skills to contribute to new team and drive success.
Overview
5
5
years of professional experience
Work History
Lead Retail Sales Associate
FedEx Office
12.2023 - Current
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
Associate Shuttle Driver
Fass Logistics
06.2023 - 08.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Trainer
Shake Shack
01.2021 - 06.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Cashier Team Lead
Rite Aide Pharmacy
02.2020 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Manhattan Village Academy
New York, NY06-2020
Skills
- Customer relationship building
- Traffic laws compliance
- New hire training
- Punctual and reliable
- Bilingual
- Proficient in Fiery, Adobe Acrobat, and Microsoft Word
Timeline
Lead Retail Sales Associate
FedEx Office
12.2023 - Current
Associate Shuttle Driver
Fass Logistics
06.2023 - 08.2023
Trainer
Shake Shack
01.2021 - 06.2023
Cashier Team Lead
Rite Aide Pharmacy
02.2020 - 12.2020
High School Diploma -
Manhattan Village Academy
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