Kelvin Rivas
St Cloud
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
8
8
years of professional experience
Work History
Server
Boston Lobster Feast
04.2020 - Current
- Greet guests, take food and beverage orders, and provide accurate menu guidance and promotions.
- Prepare drink orders and assist with food presentation to ensure timely, high-quality service.
- Maintain a clean and organized work environment in accordance with health and safety standards.
- Process payments quickly and accurately while delivering high-level guest service.
- Served as Shift Lead, overseeing front-of-house operations, delegating tasks, supporting servers, and ensuring smooth service during peak hours.
Server
Chili's Restaurant
04.2018 - 03.2020
- Delivered friendly and efficient service by taking guest orders and answering menu questions.
- Upsold food and beverage items to increase guest satisfaction and sales.
- Accurately communicated orders to kitchen staff and coordinated timely food delivery.
- Processed payments and handled POS system transactions.
- Assisted with seating guests, customer service, table maintenance, and overall restaurant cleanliness.
Education
Bachelor of Science - Mechanical Engineering
University of Central Florida
Orlando, FL04-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- High volume dining
Languages
Spanish
Limited Working
Timeline
Server
Boston Lobster Feast
04.2020 - Current
Server
Chili's Restaurant
04.2018 - 03.2020
Bachelor of Science - Mechanical Engineering
University of Central Florida