Kelvin Wells
Mark-Taylor Residential Inc.
Phoenix,AZ
10
years of professional experience
Professional Summary
Results driven Assistant Property Manager with experience overseeing daily property operations, financial management, lease administration, and resident relations for a luxury high rise community. Skilled in accounts receivable, budgeting, vendor coordination, compliance, and process improvement. Recognized for strong organizational skills, attention to detail, and the ability to build positive client relationships while supporting operational and financial goals in a fast-paced environment.
Work History
Assistant Manager
6 Years 5 Months- Oversaw daily operations of 224 unit luxury high rise community, achieving high resident satisfaction, operational efficiency, and compliance with company policies and Fair Housing regulations.
- Managed accounts receivable, lease administration, delinquency collections, resident billing, and financial reporting, directly supporting monthly budget and revenue goals.
- Manage accounts receivable, lease administration, delinquency collections, resident billing, and financial reporting while supporting monthly budget and revenue goals.
- Supervised and mentored leasing associates, facilitated hiring and training, and supported performance management to foster a collaborative, customer-focused team environment.
- Partner with vendors, maintenance teams, and corporate departments to coordinate capital projects, service contracts, invoice processing, and property improvements.
Customer Service Representative
3 Years 10 Months- Managed daily customer service operations for multiple self storage locations throughout Orange and Los Angeles Counties, assisting customers with rentals, account management, and issue resolution.
- Coordinated unit rentals, lease agreements, payments, and account maintenance while ensuring accuracy and compliance with company policies.
- Handled billing inquiries, processed payments, maintained customer accounts, and supported collections on delinquent balances.
- Collaborated with on site teams and management across multiple locations to resolve customer concerns, maintain occupancy goals, and support operational efficiency.
- Maintained organized records, prepared reports, and utilized property management software and Microsoft Office to support daily administrative and financial operations.
Education
Arizona Real Estate Salesperson License
Bachelor of Science - Data Science
Skills
Experienced in managing daily property operations
financial processes
and budget performance.
Proficient in analyzing reports
improving processes
and using Microsoft Office suites to support business decisions.
Organized professional with experience managing projects
records
invoices
and competing priorities.
Skilled at building strong client relationships and delivering exceptional customer service.
Timeline
Assistant Manager
Mark-Taylor Residential Inc.
03.2020 - CurrentRead More
Customer Service Representative
Caster Properties
04.2016 - 02.2020Read More
Arizona Department of Real Estate
Arizona Real Estate Salesperson License
Read More
ITT Technical Institute
Bachelor of Science from Data Science
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