Kelviyana Dobson
Kinston,NC
Summary
Im a very motivated person when it comes to working handling business. I love to learn new things, and im very open to learning from other that have more experience than i do. I also love to bond with coworkers and have a good experience with everyone i come in contact with. Also Just to add something personal about myself, life can be difficult for people and people have bad days all the time but i strive everyday to bring joy to everyone i encounter.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn Suites
Kinston, NC
08.2021 - 09.2023
- Welcomed guests and managed check-in/check-out processes efficiently.
- Answered inquiries and resolved issues promptly to enhance guest satisfaction.
- Maintained accurate records of reservations and room assignments using property management software.
- Coordinated communication between departments to ensure seamless guest experiences.
- Assisted in training new staff on front desk operations and customer service standards.
- Conducted regular audits of guest accounts to ensure billing accuracy and resolve discrepancies.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Line Operator
Butterball Farms
Mount Olive, NC
07.2019 - 06.2020
- Operated machinery for efficient production of food products
- Followed safety protocols to maintain a safe work environment
- Collaborated with team members to enhance workflow efficiency
- Conducted quality checks on products to ensure standards were met
- Assisted in troubleshooting equipment issues to minimize downtime
- Maintained cleanliness and organization of work area for optimal operations
- Documented production data accurately for reporting purposes
- Adapted quickly to changes in production schedules and tasks
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
Education
High School Diploma -
Kinston High School
Kinston, NCAssociate of Arts - Criminal Justice
Lenoir Community College
Kinston, NC05-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Hospitality services
- Front office management
- Issue handling
- Complex Problem-solving
Timeline
Front Desk Receptionist
Fairfield Inn Suites
08.2021 - 09.2023
Line Operator
Butterball Farms
07.2019 - 06.2020
High School Diploma -
Kinston High School
Associate of Arts - Criminal Justice
Lenoir Community College