Kelly Bartlett
Rainbow City,AL
Summary
I have over 25 years of experience working in an office/medical office setting. I have worked in very high paced offices where I have learned to multi-task very well and also to handle stressful situations. I feel that I am very good at working with the public. I not only do my job but I care and have a great compassion for the people I work with and for the patients/customers I come in contact with. I always try to treat them the way I would want to be treated. I always want to do the best at wherever job I am doing. I also have a willingness to learn new things and to help out wherever I am needed.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Smith and Bailey Dental
Rainbow City, AL
01.2024 - Current
- My duties are but not limited to answering a multi-line phone system. Greeting patients as they arrive and making sure all information we have is correct in the computer. Making sure all new patients have all paperwork completed. Scheduling patient appointments and answering any questions they may have regarding their appointment. Data entry of patients demographics and also making notes in patient chart of all calls and problems they may have. Also send and receive patient records and X-rays via email. I take patient payments in person and also over phone. I count down the cash drawer and run checks for direct deposit. We are a very busy office and it requires skill in multi-tasking which I feel I am able to handle.
Front Desk Receptionist/Checkout Receptionist
Dowling and Caldwell
Gadsden, Alabama
11.2017 - 01.2024
- I worked in front office as the check out receptionist. My responsibilities included answering a multi-line phone system where I would take messages and also made patient appointments . I collected all copays from patients and made return appointments. I posted all charges from patients visit and also post all allergy shot charges. I was in charge or calling all patients with reminders for appointment for the next day. I also called all patients with past due accounts and try to collect before sending to collections. I also made sure all cash and checks were counted and balanced at the end of the day. This position was a very high pace job and required the ability to multi-task which I was able to do.
Front Desk /Checkout Receptionist
Neurological Specailists
Gadsden, Alabama
08.1999 - 11.2017
- I first started off answering the phones and making appointments for patients. Also taking messages front patients and also taking consults from the hospital for the on call doctor. Then I worked up front where I handled checking in patients and making sure all information was in computer for patients appointments. I also had to take patients back to rooms at times and collect all medical information before seeing the doctor. Then I moved to the check out position where I collected all patient copays and made return appointed. I also had to schedule any test that the patient needed such as MRI, CT, EEG etc. I made sure patients understood all instructions needed for each test. I also did some of the precerts if one was required for insurance. I also post all charges for the day and made sure cash was balanced at the end of the day. For the last 5 years I was there I handled all c-pap fittings and supplies for the patients at the office. I would also fill in for the insurance in the back and post charges and payments when needed.
Education
High School Diploma -
Southside High School
Southside, AL05-1993
Some College (No Degree) -
Jacksonville State University
Jacksonville, ALSkills
- Answering multi-line phone systems
- Scheduling patient appointments and tests
- Great customer service skills
- Ability to handle money and balancing at end of day
- Patient care
- Data entry
- Insurance experience
- Posting of office charges
- Ability to handle a very high pace postion
- Multi-taking
Timeline
Front Desk Receptionist
Smith and Bailey Dental
01.2024 - Current
Front Desk Receptionist/Checkout Receptionist
Dowling and Caldwell
11.2017 - 01.2024
Front Desk /Checkout Receptionist
Neurological Specailists
08.1999 - 11.2017
High School Diploma -
Southside High School
Some College (No Degree) -
Jacksonville State University