Kelyn Brown
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Toast On Lenox
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Kabob Land
06.2023 - 09.2023
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server
Cheesecake Factory Inc
08.2022 - 04.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Fogo De Chao
02.2023 - 03.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Bahama Breeze
08.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Sullivan's Steakhouse
01.2022 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
BBA - Business Management
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2022
Skills
- Food Sales and Promotion
- High-Volume Dining
- Food Preparation and Safety
- Guest Relations Management
- Wine Service
- Sales Expertise
- Cash Handling
- Price Memorization
- Order Accuracy
- Server Training
- White Glove Service
- Warm and Friendly
Timeline
Server
Kabob Land
06.2023 - 09.2023
Server
Toast On Lenox
04.2023 - Current
Server
Fogo De Chao
02.2023 - 03.2023
Server
Cheesecake Factory Inc
08.2022 - 04.2023
Server
Sullivan's Steakhouse
01.2022 - 04.2022
Server
Bahama Breeze
08.2021 - 08.2022
BBA - Business Management
Bloomsburg University of Pennsylvania
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