Kemi Adegoke
Lagos,Nigeria
Summary
Results-driven General Manager with over six years of progressive experience in operations, production, administration, customer service and people management within the fashion industry. Experienced in overseeing business operations across one headquarters and two retail stores while managing approximately 45–50 employees. Worked closely with the leadership team to improve business operations, strengthen internal processes and support company growth.
Overview
9
9
years of professional experience
Work History
General Manager
Wanni Fuga Nigeria Limited
Lagos, Nigeria
01.2023 - Current
- Lead day-to-day operations across the headquarters and two retail stores.
- Managed 45–50 employees across multiple departments to ensure operational efficiency.
- Collaborated with leadership team to enhance business operations and drive growth.
- Oversee recruitment, onboarding, payroll coordination, leave administration and performance management.
- Coordinate production, inventory, fulfilment and customer service.
- Prepared operational reports to monitor departmental performance and identify improvement areas.
Production Manager
Wanni Fuga Nigeria Limited
Lagos, Nigeria
01.2022 - 01.2023
- Oversaw daily production activities and optimized schedules to enhance workflow.
- Collaborated with design, inventory, and quality control teams to ensure seamless operations.
- Supervised production staff and maintained quality standards.
- Directed production planning efforts to align with customer demand and improve delivery timelines.
- Addressed production obstacles quickly.
Sales Associate / Customer Service Representative
Wanni Fuga Nigeria Limited
Lagos, Nigeria
01.2021 - 01.2022
- Assisted customers in-store and online, enhancing their shopping experience.
- Processed orders and resolved enquiries promptly, ensuring customer satisfaction.
- Managed customer complaints professionally.
- Managed customer complaints professionally, leading to improved customer retention.
- Worked closely with Production and Fulfilment teams.
Administrative Assistant
Wanni Fuga Nigeria Limited
Lagos, Nigeria
01.2020 - 01.2021
- Provided administrative support for daily office operations.
- Coordinated meetings and internal communication.
- Coordinated meetings and facilitated internal communication to ensure alignment among teams.
- Collaborated with teams to streamline support for business operations.
- Managed procurement processes and office administration to maintain efficient operations.
Office Assistant (Intern)
Centre for Information, Press and Public Relations (LASU)
01.2018 - 01.2019
- Assisted with daily office tasks to ensure smooth operations.
- Organized and updated filing systems to ensure easy access to documents.
- Assisted with daily administrative tasks to ensure smooth office operations.
- Managed and organized office schedules to optimize staff availability.
- Delivered administrative assistance to staff members to enhance productivity.
Studio Assistant (Intern)
Lagos Traffic Radio 96.1 FM
Lagos, Nigeria
11.2017 - 01.2018
- Assisted producers in coordinating studio operations to ensure smooth workflow.
- Supported programme preparation by organizing materials and scheduling tasks.
- Participated in Vox Pop interviews.
- Assisted with editing programme content.
- Serviced and repaired studio equipment to ensure optimal functionality.
Education
NYSC Certificate -
Jobberman Soft Skills Training -
Bachelor of Science (B.Sc.) - Mass Communication
Lagos State University
Skills
- Business Operations
- Operations Management
- People Management
- Production Management
- Recruitment
- Performance Management
- Inventory
- Customer Service
- Fulfilment
- ERP Systems
- Process Improvement
- Team Leadership
- Microsoft Office
- Shopify
- Google Workspace
Accomplishments
- Progressed from Administrative Assistant to General Manager through consistent performance and increased responsibility.
- Managed operations across one headquarters and two retail stores.
- Led cross-functional teams of approximately 45–50 employees.
- Worked closely with leadership to strengthen business operations and collaboration.
Professional Development
- Executive Diploma in Leadership and Management of Change, University of Lagos, 2026
- NYSC Certificate, 2022
- Jobberman Soft Skills Training, 2020
Timeline
General Manager
Wanni Fuga Nigeria Limited
01.2023 - Current
Production Manager
Wanni Fuga Nigeria Limited
01.2022 - 01.2023
Sales Associate / Customer Service Representative
Wanni Fuga Nigeria Limited
01.2021 - 01.2022
Administrative Assistant
Wanni Fuga Nigeria Limited
01.2020 - 01.2021
Office Assistant (Intern)
Centre for Information, Press and Public Relations (LASU)
01.2018 - 01.2019
Studio Assistant (Intern)
Lagos Traffic Radio 96.1 FM
11.2017 - 01.2018
NYSC Certificate -
Jobberman Soft Skills Training -
Bachelor of Science (B.Sc.) - Mass Communication
Lagos State University