Kemi Oredugba
Fredericksburg,VA
Summary
Results-driven professional known for exceptional attention to detail and time management. Successfully managed high call volumes while ensuring service quality, consistently exceeding performance metrics and driving process improvements. With solid experience in dispatch and administrative support. Skilled in coordinating schedules, managing communications, and optimizing workflow efficiency. Strong focus on team collaboration and achieving results. Reliable and adaptable with excellent organizational and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Administrative Dispatcher
ALPHAWOLF MOVING CO
Temple Hills, MD
07.2020 - 03.2026
- Coordinated logistics and transportation schedules to optimize delivery efficiency.
- Managed communication between drivers and clients to ensure timely updates.
- Analyzed dispatch data to identify trends and recommend process improvements.
- Stayed up-to-date on relevant policies, procedures, regulations, and guidelines to maintain compliance within the role of Administrative Dispatcher.
- Demonstrated exceptional problem-solving skills by quickly assessing situations and allocating appropriate resources based on available information.
- Managed high-volume call traffic while maintaining service quality standards.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Radiology Assoc. Services Alexandria
Alexandria, VA
11.2014 - 05.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Developed and maintained comprehensive product knowledge to assist customers effectively.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Responded proactively and positively to rapid change.
- Managed high-volume call traffic while maintaining service quality standards.
Medical Scheduler
CareFirst Administrators
Falls Church, VA
03.2009 - 10.2014
- Utilized electronic health record systems for accurate data entry and management of patient information.
- Communicated effectively with healthcare providers to confirm appointments and manage rescheduling needs.
- Trained new staff on scheduling protocols and best practices to ensure consistency and accuracy.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Facilitated communication between patients and healthcare providers, improving clarity of pre-appointment instructions.
- Ensured compliance with healthcare regulations by meticulously maintaining patient records and confidentiality.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 10-physician multi-specialty medical facility, scheduling appointments, and handling patient inquiries.
After-School Program Leader
Edgewood Community Center
Capitol Heights, MD
06.2001 - 08.2012
- Developed engaging after-school curricula promoting social and academic growth.
- Supervised daily activities ensuring safety and adherence to program guidelines.
- Collaborated with parents and educators to support individual student needs.
- Mentored junior staff in effective program delivery and student engagement strategies.
- Led training sessions for staff on best practices in youth development and education methodologies.
- Conducted regular evaluations of program effectiveness, making adjustments to meet evolving needs of participants.
- Fostered safe and inclusive environment, ensuring all children felt welcomed and valued.
- Organized and led recreational activities that promoted physical health and teamwork.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Adapted program content to comply with changing educational standards and best practices.
- Fostered a positive learning atmosphere by promoting respect, curiosity, cooperation among students.
- Implemented feedback mechanisms to enhance program effectiveness and participant satisfaction.
- Organized community events fostering collaboration between families and local organizations.
- Allocated school budgets and solicited additional funding from grant programs with well-written applications.
Education
University of Maryland, Eastern Shore
Princess Anne, MDPrince George's Community College
Upper Marlboro, MDSkills
- Scheduling appointments
- Incident reporting
- Problem-solving
- Verbal and written communication
- Maintaining call metrics
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Complaint resolution
- Product knowledge
- Administrative support
- Appointment scheduling
- Dispatch coordination
- Decision-making
- Team collaboration
Timeline
Administrative Dispatcher
ALPHAWOLF MOVING CO
07.2020 - 03.2026
Customer Service Representative
Radiology Assoc. Services Alexandria
11.2014 - 05.2020
Medical Scheduler
CareFirst Administrators
03.2009 - 10.2014
After-School Program Leader
Edgewood Community Center
06.2001 - 08.2012
University of Maryland, Eastern Shore
Prince George's Community College