Kemora Jacques
Bayonne,NJ
Summary
Results-driven Property Management Professional with expertise in overseeing multifamily operations and enhancing tenant relations. Skilled in compliance enforcement and improving resident satisfaction while managing vendor partnerships. Experienced in providing electronic medical records support within the Epic system as a consultant and trainer for inpatient and ambulatory applications.
Overview
14
14
years of professional experience
Work History
Community Manager / Property Manager
Rushmore Management
Bayonne, USA
11.2024 - Current
- Successfully sustain a 95% occupancy rate across multiple site locations, thereby ensuring consistent revenue generation.
- Manage day-to-day building operations for multiple residential properties, including resident engagement, leasing activities, and facilities oversight.
- Resolved escalated tenant concerns with strong judgment and timely follow-through, preserving compliance and enhancing property reputation.
- Oversee rent collection, track balances, and submit documentation to accounting staff for proper financial controls.
- Scheduled and supervised vendor services, ensuring timely repairs and preventive maintenance to protect building assets.
- Execute move-in and move-out processes including tours, applications, inspections, and communication of building policies.
- Maintained detailed records in property management systems to support audits and streamline operational reporting.
Customer Support Representative II
Mercy
St. Louis, USA
12.2022 - 12.2024
- Responded to high-volume patient and provider inquiries through ServiceNow, ensuring accurate and timely resolutions.
- Ensure data privacy compliance and perform secure documentation in the Epic health system.
- Investigated concerns and identified root causes to provide effective solutions while managing patient expectations.
- Supported operational workflows by escalating issues promptly and communicating effectively with clinical teams.
Front Desk
Prosthodontic Associates NYC
New York, USA
01.2020 - 04.2022
- Provided patient reception services and managed scheduling for multiple providers, enhancing patient flow.
- Coordinated patient documentation and office operations for clinical teams, improving overall workflow.
- Verified insurance eligibility, collected payments, and documented billing data, facilitating accurate claims processing.
Epic ATE Consultant
The HCI Group
Jacksonville, USA
04.2019 - 01.2020
- Provided hands-on training and rapid troubleshooting during system Go-Live operations.
- Supported nurses and providers during transition to Epic EHR environment for ICU and behavioral health units, enhancing user adoption and system integration.
- Collaborated with ServiceNow team to ensure accurate documentation and effective resolution of Epic incident tickets, streamlining support operations.
- Communicated essential information to the Epic Pod structure to ensure precise follow-up and that pain points were appropriately addressed and conveyed back to the department leads.
- Conducted team debriefs and provided actionable improvement recommendations to leadership, fostering continuous enhancement of operational processes.
Lead Office Assistant
High Order Bitz
Bronx, USA
06.2016 - 05.2018
- Managed reporting and organized digital files to ensure operational continuity.
- Developed onboarding documentation and coordinated communication to facilitate consultant staffing.
- Organized WebEx meetings to streamline communication among team members. and supported internal business communications.
Ambulatory Epic Credentialed Trainer
Montefiore Medical Center
Yonkers, USA
01.2016 - 06.2016
- Led classroom training sessions for up to 25 end users including nurses, providers, and medical assistants.
- Guided onsite trainers in optimizing training practices and system adoption.
- Refined Epic curriculum materials to enhance post-implementation training effectiveness.
- Enhanced user experience by assisting with Epic EMR personalization for improved satisfaction.
- Resolved technical issues by collaborating with IT and clinical staff.
- Collaborated with instructional designers and Principal Trainers to streamline department workflows.
Dental Assistant
Prosthodontic Associates
Manhattan, USA
01.2014 - 04.2015
- Prepared surgical equipment and assisted chairside with four-handed dentistry techniques, enhancing procedural efficiency.
- Captured diagnostic imaging and ensured proper equipment sterilization, prioritizing patient safety.
- Supported Front Desk operations, maintaining accurate insurance records and collaborating with insurance vendors for timely processing.
Front Desk Assistant
Prosthodontic Associates
Manhattan, USA
01.2013 - 12.2013
- Provided assistance to patients upon their arrival to ensure a smooth check-in process.
- Managed appointment scheduling and maintained patient records for efficiency.
- Coordinated appointment scheduling and billing support while managing supply inventory for a large dental office.
- Processed insurance documentation and clarified treatment plans to enhance patient understanding.
- Answered phone calls and addressed inquiries regarding services and treatments.
Education
High School Diploma or Equivalent -
Skills
- Property Management
- Leasing Support
- Tenant Relations
- Rent collection
- Lease agreements
- Vendor coordination
- Vendor relations
- Conflict Resolution
- Administrative Operations
- Workflow optimization
- System documentation
- MS Office Suite
- Time Management
- Effective communication
- Team collaboration
- Customer service
- Public Speaking
- Staff evaluation
- Community marketing
- Epic
Timeline
Community Manager / Property Manager
Rushmore Management
11.2024 - Current
Customer Support Representative II
Mercy
12.2022 - 12.2024
Front Desk
Prosthodontic Associates NYC
01.2020 - 04.2022
Epic ATE Consultant
The HCI Group
04.2019 - 01.2020
Lead Office Assistant
High Order Bitz
06.2016 - 05.2018
Ambulatory Epic Credentialed Trainer
Montefiore Medical Center
01.2016 - 06.2016
Dental Assistant
Prosthodontic Associates
01.2014 - 04.2015
Front Desk Assistant
Prosthodontic Associates
01.2013 - 12.2013