Ken Moreno
Hutchinson,MN
Summary
Goal-driven professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
7
7
years of professional experience
Work History
Universal Banker
Midcountry Bank
06.2022 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Member Advisor
SouthPoint Financial Credit Union
10.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Non-Destructive Testing Technician
Braun Intertec
12.2018 - 02.2022
- Conducted liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrants and applying developers.
- Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
- Analyzed and interpreted data, schematics and manuals to determine specifications, inspection and testing procedures, adjustments and certifications of instruments required.
- Used sonic measurements to map presence of imperfections within objects.
Teller
Wells Fargo
09.2016 - 11.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Computer Support -
Ridgewater College
Willmar, MNNon Destructive Testing -
Ridgewater College
Willmar, MN12.2018
Skills
- Time management
- Transaction processing
- Problem-solving abilities
- Payment processing
- Customer service excellence
- Bank Sales
- Products and Services Knowledge
- ATM Balancing
- Documentation Skills
- Analyzing Data
- Teller Experience
- Money Transfers
- Telephone Transfers
- Meeting Sales Goals
- Cash handling proficiency
- Currency Exchanges
- Money Handling
- Customer Service-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker
Midcountry Bank
06.2022 - Current
Member Advisor
SouthPoint Financial Credit Union
10.2021 - 05.2022
Non-Destructive Testing Technician
Braun Intertec
12.2018 - 02.2022
Teller
Wells Fargo
09.2016 - 11.2018
Computer Support -
Ridgewater College
Non Destructive Testing -
Ridgewater College
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