Ken Oberkrom
Saint Charles
Summary
Results-driven Service Coordinator with over 25 years of experience in optimizing resource allocation and managing client communications. Expertise in implementing process improvements to elevate operational efficiency and enhance customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Coordinator
Spectrum Construction
Saint Ann, MO
10.2001 - Current
- Coordinated project schedules to optimize resource allocation and reduce delays.
- Managed client communications, ensuring timely updates and issue resolution.
- Developed and maintained relationships with subcontractors to enhance service delivery.
- Implemented process improvements that increased overall operational efficiency.
- Trained new team members on project management tools and best practices.
- Oversaw workflow documentation, ensuring compliance with industry standards and regulations.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
Education
GED -
Hazelwood East
St LouisSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Service monitoring and evaluation
- Proficiency in office programs
- Resource utilization
- Detail orientation
- Problem-solving
- Microsoft office
- Relationship building
- Attention to detail
- Analytical thinking
- Conflict resolution
- Teamwork
- Adaptability and flexibility
- Computer literacy
Accomplishments
Overall broadband career since 1993. Originally service partner with Cencom & Crown cable. Transferred in-house with TCI in 2001. Progressed through installation, service, & maintenance technician III level. Experienced life changing accident 2010 & fortunate to return as brief WFX dispatcher, until the business/construction leaders brought me into the Spectrum business/construction department. Decades of knowledgeable skills and very analytically minded.
Certification
Decades of broadband experience with A+ certification.
Timeline
Service Coordinator
Spectrum Construction
10.2001 - Current
GED -
Hazelwood East