Ken Wagenhouser
Cleveland,OH
Summary
Front-of-house expert skilled in managing daily operations to ensure exceptional guest experiences. Strong background in training staff, resolving conflicts, and maintaining high service standards while optimizing inventory and scheduling logistics.
Overview
1
1
Certification
21
21
years of professional experience
Work History
FOH Manager
TopGolf
Avon, Ohio
07.2025 - Current
- Managed daily front-of-house operations at a premier entertainment venue to ensure seamless service.
- Supervised staff to deliver exceptional guest experiences and satisfaction.
- Coordinated logistics and scheduling for large group bookings to ensure seamless event execution and enhance guest satisfaction.
- Trained new team members on service standards and operational procedures to maintain high quality.
- Resolved customer complaints promptly to improve overall guest experience.
- Created weekly schedules that optimized efficiency while adhering to labor cost goals.
- Oversaw bar operations including ordering, inventory management, and COGS oversight to maintain optimal stock levels.
- Conducted inventory checks and ordered supplies to maintain stock levels.
- Facilitated collaboration among front-of-house staff to create a positive and efficient work environment.
Manager
Terrestrial Brewing Co.
Cleveland, USA
07.2017 - Current
- Supervised staff during shifts to ensure efficient workflow and service quality.
- Managed inventory and ordered business supplies and guest beer to ensure availability.
- Delivered customer service during bar shifts to enhance guest experience.
General Manager
Noble Beast Brewing Co.
Cleveland, USA
03.2016 - 07.2017
- Coordinated front of house operations, overseeing hiring, menu creation, scheduling, event coordination, and restaurant upkeep.
- Oversaw daily operations of brewing activities and staff management.
- Developed and implemented strategic marketing plans for product promotion.
- Managed inventory levels and supplier relationships to ensure quality ingredients.
Sales Associate
Platform Beer Co.
Cleveland, USA
01.2014 - 03.2016
- Opened and maintained customer accounts, ensuring client satisfaction and retention.
- Interacted with buyers to accurately take and input orders for on and off-premise locations, enhancing order fulfillment.
- Delivered products to clients, supporting timely distribution and customer service.
Bartender
Platform Beer Co.
Cleveland, USA
06.2013 - 03.2016
- Focused on enhancing customer satisfaction through attentive service.
- Developed extensive knowledge of menu offerings and craft beer selections.
- Crafted and served a diverse range of craft beers and cocktails.
- Managed bar inventory, ensuring proper stock levels and organization.
Assistant General Manager
Buffalo Wild Wings
Kent, USA
06.2005 - 08.2013
- Performed all restaurant roles, including kitchen, bar, and management, to ensure seamless operations.
- Coordinated recruitment and developed work schedules to optimize front of house service.
- Managed inventory of all alcohol to maintain supply levels and minimize waste.
Education
none -
Kent State University
Cleveland, OH08-2026
Skills
- Restaurant operations
- Beverage management
- Inventory management
- Supplier relationship management
- Quality control
- Team oversight
- Scheduling logistics
- Customer service
- Team building
- Conflict resolution
- High-pressure environments
- Communication
- Self-motivated
Certification
- ServeSafe certified
- Cicerone level 1
Timeline
FOH Manager
TopGolf
07.2025 - Current
Manager
Terrestrial Brewing Co.
07.2017 - Current
General Manager
Noble Beast Brewing Co.
03.2016 - 07.2017
Sales Associate
Platform Beer Co.
01.2014 - 03.2016
Bartender
Platform Beer Co.
06.2013 - 03.2016
Assistant General Manager
Buffalo Wild Wings
06.2005 - 08.2013
none -
Kent State University