Kena Martinez
Chula Vista,CA
Summary
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in any role.
Overview
2025
2025
years of professional experience
Work History
Restaurant Hostess
Loews Hotels
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Pool Attendant
Loews Hotels
Coronado, CA
06.2023 - 10.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Documented daily pool operations, creating detailed reports for management review.
Store Associate
In-N-Out Burger
Chula Vista, CA
04.2023 - 06.2024
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
Education
No Degree - Communications
Southwestern College
Chula Vista, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Complex Problem-solving
- Relationship building
- Coordinating tasks
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pool Attendant
Loews Hotels
06.2023 - 10.2024
Store Associate
In-N-Out Burger
04.2023 - 06.2024
Restaurant Hostess
Loews Hotels
No Degree - Communications
Southwestern College