Kenacia Bell
Overview
13
13
years of professional experience
Work History
Medicare Customer Service Representative
Maximus
09.2024 - Current
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
Customer Service Representative
Alorica
08.2021 - 06.2023
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Customer Service Representative
Anthem
12.2019 - 04.2021
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
Activity Assistant Coordinator
Concordia Village of Tampa
07.2018 - 11.2019
- Coordinated large-scale events such as holiday parties or community gatherings, managing logistics effectively to ensure successful execution.
- Facilitated special programs such as music and memory activities.
- Managed daily schedules effectively, ensuring that all activities started on time and were well-prepared in advance.
Receptionist
Pathways
06.2016 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Cashier
Walmart
06.2017 - 12.2017
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Activity Assistant
Accentia Health and Rehabilitation Center of Tampa
10.2013 - 06.2016
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
Education
High School Diploma
DW Waters Career Center
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Trade policy
Timeline
Medicare Customer Service Representative
Maximus
09.2024 - Current
Customer Service Representative
Alorica
08.2021 - 06.2023
Medical Customer Service Representative
Anthem
12.2019 - 04.2021
Activity Assistant Coordinator
Concordia Village of Tampa
07.2018 - 11.2019
Customer Service Cashier
Walmart
06.2017 - 12.2017
Receptionist
Pathways
06.2016 - 09.2018
Activity Assistant
Accentia Health and Rehabilitation Center of Tampa
10.2013 - 06.2016
High School Diploma
DW Waters Career Center