Summary
Overview
Work History
Education
Skills
Timeline
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Kenan Caudle

Tarboro,NC

Summary

Knowledge and dedicated customer service professional with extensive experience in the customer service industry. solid team player with outgoing ,positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.Specialize in quality , speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Remote Customer Care Service Representative

Concentrix
05.2021 - Current
  • Improved customer satisfaction by addressing inquiries and resolving issues quickly..
  • Resolved complaints and provided solutions to maintain high customer service standards.
  • Coordinated with team members to ensure efficient handling of customer requests.
  • Managed customer accounts to address queries and update information.
  • Used company troubleshooting resolution tree to elevate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with venders regarding backorder availability,future inventory and special orders.
  • fielded customer questions regarding available merchandise,sales,current prices and upcoming company changes.
  • Cultivated customer loyalty,promoted repeat business and improved sales.

Nursing Assistant

Vidant Medical
05.2020 - 05.2021
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Promoted good oral and personal hygiene by aiding patients with shaving,bathing,teeth brushing.
  • Documented care actions by completing records and log in medical software system.

Customer Service Representative

Alorica
02.2016 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on hold wait times
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advise and assistance to customers,paying attention to special needs or wants.
  • Responded to customer requests for products,services and company information.
  • Provided primary customer support to internal and external customers
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Tarboro High
Tarboro, NC
05-2016

Skills

  • Customer care
  • Service excellence
  • Client interaction
  • Problem solving
  • Courteous with strong service mindset
  • Data entry and Maintanence
  • Issue and complaint Resolution
  • Building customer trust and loyalty
  • Upbeat and positive personality
  • Efficient and detail-oriented
  • Responding to difficult customers
  • Understanding customers needs
  • Observation documentation
  • Emotional and social support

Timeline

Remote Customer Care Service Representative

Concentrix
05.2021 - Current

Nursing Assistant

Vidant Medical
05.2020 - 05.2021

Customer Service Representative

Alorica
02.2016 - 05.2020

High School Diploma -

Tarboro High

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Kenan Caudle