Kenay Aguilera
AMC Theatres
Winter Garden,FL
4
years of professional experience
Experienced in managing customer interactions and resolving issues efficiently. Utilizes strong communication and problem-solving skills to enhance customer satisfaction. Track record of building positive relationships and ensuring customer loyalty.
Work History
Park Services Attendant
4 Months- Assisted guests with directions, facility questions, and service needs while delivering courteous park support.
- Provided excellent customer service, addressing visitor inquiries and concerns with professionalism and empathy.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
Crew Member
4 Years 2 Months- Delivered guest service at the box office, concessions, and auditorium entrances with consistent accuracy.
- Operated point-of-sale systems to process ticket, food, and beverage transactions efficiently.
- Educated guests on product features, menu offerings, and service details to deliver engaging, informative, and tailored guest interactions.
- Responded to guest concerns promptly, resolving service issues with professionalism and courtesy.
- Guided new crew members on service procedures, cleanliness standards, and guest issue resolution.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Associate of Science - Civil Engineering
- Dean's List 2026
High School Diploma
Skills
Customer Engagement & Hospitality
Product Knowledge & Demonstration
Active Listening
Sales Support
Verbal & Written Communication
Teamwork & Collaboration
Organization & Detail Orientation
Timeline
Park Services Attendant
Universal Studios
06.2026 - CurrentRead More
Crew Member
AMC Theatres
08.2022 - CurrentRead More
Valencia College
Associate of Science from Civil Engineering
Read More
Horizon High School
High School Diploma
Read More