Ke’Naysha Hayes
Winter Haven,FL
Summary
Energetic People Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Winter Haven, FL
11.2018 - Current
- Motivated staff to perform at peak efficiency and quality.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Customer Service Representative
Spectrum
Auburndale, FL
07.2020 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL05.2019
Skills
- Customer Service
- Team Supervision
- Problem-Solving
- Staff Management
Certification
Servsafe Food Certification
Certified Nursing Assistant
Timeline
Customer Service Representative
Spectrum
07.2020 - 04.2022
Department Manager
McDonald's
11.2018 - Current
High School Diploma -
Winter Haven Senior High School