Kendal Frazier
Tacoma
Summary
Accomplished Operations Administrator with a proven track record at FedEx, enhancing operational efficiency and mentoring staff for professional growth. Expert in workflow optimization and proficient in Microsoft Excel, I significantly reduced package damage rates and streamlined administrative processes. My keen attention to detail and strong communication skills have driven continuous improvements in operational performance metrics.
Overview
6
6
years of professional experience
Work History
Operations Administrator
FedEx
02.2021 - Current
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Reported issues to higher management with great detail.
- Created comprehensive reports to provide executive leadership with insights into operational performance metrics.
- Developed and executed from scratch new operating practices, policies and procedures.
- Overhauled outdated policies and procedures, ensuring compliance with industry standards and regulations.
Package Handler
FedEx
08.2019 - 02.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
GED -
Bates Technical College
Tacoma, WA04-2018
Skills
- Verbal and written communication
- Customer support
- Document management
- Proficient in Microsoft Excel
- Data analysis
- Workflow optimization
- KPI tracking
- Root-cause analysis
- Attention to detail
Timeline
Operations Administrator
FedEx
02.2021 - Current
Package Handler
FedEx
08.2019 - 02.2021
GED -
Bates Technical College
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