Kendal Jordan
Mooresville,North Carolina
Summary
Hard-working Barista Shift Lead who has excellent communication, teaching skills, and infectious love for coffee. Maintains a calm, mature, and professional demeanor. Over 2 1/2 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
Clutch Coffee Bar
154 W Plaza Drive, Mooresville NC, 28115
04.2021 - 10.2023
- Served customers quickly and efficiently and managed my time well to prevent delays.
- Restocked and cleaned espresso bar stations to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction, the customer is always right!
- Memorized ingredients and recipes for wide variety specialty drinks.
- Lots of knowledge of all things coffee, how to fix the coffee grinder to pull shots properly, knowing how to pull a perfect double espresso shot, etc!
- Maintained cash drawer per company policy along with doing the deposit at the bank.
- Trained and supervised new barista hires to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Associate of Arts - Communications
Central Piedmont Community College
Charlotte, NC06.2024
Skills
- Shop Opening
- Verbal and Written Communication
- Team Building and Leadership
- Espresso Machine Operation
- Attention to Detail
- Customer Service
Timeline
Barista Shift Lead
Clutch Coffee Bar
04.2021 - 10.2023
Associate of Arts - Communications
Central Piedmont Community College