Summary
Overview
Work History
Skills
Websites
Timeline
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Kendal Kohlman

Dallas,TEXAS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in consistent service and customizing client experiences to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Key Holder

Balenciaga
02.2022 - Current
  • Achieved 1 Million goal mark within first 6 months with the company
  • Promoted to current position from sales within three months of on-boarding
  • Maintained 10 out of 10 NPS scores consecutively within position
  • Volunteered to be stores Sustainability Ambassador to maintain best practices and oversee recycling of materials and packaging
  • Actively supported team with retraining in skills on POS and Luce systems
  • Took initiative to create a positive environment by displaying leadership with open support and creating a healthy relationship with the team
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Assistant General Manager

Eataly
02.2021 - 02.2022
  • Managed budget implementations, employee reviews, training, schedules and internal promotions.
  • Developed an entire quick service restaurant from lay out to service style along with hiring and training staff for a new program
  • Oversaw team of 30+ individual employees and held regular touch bases to ensure their knowledge, growth, and area of expertise was optimal
  • Kept inventory consistently under budget by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.

Store Manager

Intelligentsia
05.2017 - 04.2020
  • Strategized daily operations for revenue benefits
  • Developed members of the team to grow within the company
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.

Barista/ Warehouse Assistant

Cultivar
04.2016 - 05.2017
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Store Manager

Harwood International
03.2014 - 04.2016
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.

Skills

  • Team Development
  • Client sales and sales management
  • Positive NPS and Google reviews
  • Client retention and engagement
  • Sustainability Ambassador
  • Product and house knowledge

Timeline

Key Holder

Balenciaga
02.2022 - Current

Assistant General Manager

Eataly
02.2021 - 02.2022

Store Manager

Intelligentsia
05.2017 - 04.2020

Barista/ Warehouse Assistant

Cultivar
04.2016 - 05.2017

Store Manager

Harwood International
03.2014 - 04.2016

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Kendal Kohlman