Kendal Peck
Harrisburg,PA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at First Watch Daytime Cafe. Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling techniques. Reliable team player committed to maintaining high hygiene standards and fostering positive relationships with customers.
Overview
7
7
years of professional experience
Work History
Server
First Watch Daytime Cafe
Hershey, PA
09.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/Bartender
Arooga's Grille House and Sports Bar
Harrisburg, PA
02.2022 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
The Colonial Park Diner
Harrisburg, PA
11.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess/Food Runner
Chilis's Bar and Grill
Harrisburg, PA
10.2018 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Central Dauphin High School
Harrisburg, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Reliable
- Safe food handling
Timeline
Server
First Watch Daytime Cafe
09.2023 - Current
Server/Bartender
Arooga's Grille House and Sports Bar
02.2022 - 09.2023
Server
The Colonial Park Diner
11.2019 - 10.2020
Hostess/Food Runner
Chilis's Bar and Grill
10.2018 - 11.2019
Central Dauphin High School