Kendall Collins-Swann
Pikesville,MD
Summary
Detail-oriented sales associate with a proven track record in enhancing customer satisfaction and team collaboration. Adept at problem-solving and relationship-building in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
DTLR
Baltimore, MD
10.2025 - Current
- Assisted customers in selecting products and provided detailed information.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Collaborated with team members to streamline customer service processes.
- Leveraged technology resources to help customers efficiently locate and select items.
- Maintained store displays to ensure a visually appealing environment.
- Restocked merchandise and organized inventory on the sales floor.
- Received and displayed product shipments on store retail shelves upon delivery.
- Built and maintained relationships with peers and upper management to drive team success.
Crew Member
Sonic
Baltimore, MD
07.2022 - 08.2024
- Delivered exceptional customer service in a fast-paced drive-in restaurant.
- Prepared and cooked menu items following safety and quality standards.
- Maintained cleanliness of workstations, dining areas, and equipment.
- Assisted team members during peak hours to ensure efficient operations.
- Operated point-of-sale system to process customer orders accurately.
- Handled cash transactions and balanced registers at the end of shifts.
- Collaborated with team to streamline operations and elevate service quality.
- Educated customers about menu options and daily specials effectively.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
- Managed supply organization and restocking to maintain operational flow. to support operations and team productivity.
- Resolved customer complaints effectively, ensuring customer satisfaction.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into the store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Contributed to team success by fulfilling assigned tasks quickly. by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies, and milkshakes according to company standards.
- Assembled and served meals according to specific guest requirements.
- Restocked napkins, condiments, and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
Education
Baltimore Leadership School For Young Women
Baltimore, MD06-2025
Associate of Science - Mortuary Science
Ccbc
Catonsville, MD09-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Visual merchandising
- Problem solving
- Relationship building
- Positive and professional
- Dining area maintenance
- Time management
- Calm demeanor
- Verbal and written communication
- Customer engagement
- Stocking and receiving
- Relationship selling
- Friendly and outgoing
- Display setup
- Fitting room maintenance
- Money handling
- Order processing
- Multi-tasking strength
Timeline
Sales Associate
DTLR
10.2025 - Current
Crew Member
Sonic
07.2022 - 08.2024
Baltimore Leadership School For Young Women
Associate of Science - Mortuary Science
Ccbc