Kendall Eilrich
Tiffin,OH
Summary
- Proven server with a track record of enhancing customer satisfaction at Burns' Brew House through exceptional service and a strong work ethic. Skilled in cash handling and guest engagement, consistently delivering personalized service and managing multiple tasks efficiently. Excelled in team collaboration, contributing to a positive dining experience and increased sales through effective upselling techniques.
- Personable and dependable with positive approach to team collaboration and tasks. Understanding of inventory management and customer service processes, with skills in attention to detail and efficient task execution. Capable of contributing to smooth and productive overnight operation.
Overview
3
3
years of professional experience
Work History
Server
Burns' Brew House
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Bob Evans Restaurant
06.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Hopewell-Loudon Highschool
Bascom, OH05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Team collaboration
- Calm demeanor
- Positive guest interactions
Timeline
Server
Bob Evans Restaurant
06.2022 - 02.2023
Server
Burns' Brew House
05.2022 - Current
High School Diploma -
Hopewell-Loudon Highschool
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