Oversee daily operations of 3 residential communities, totaling 623 units and 87,104sf of retail.
Drive year-over-year business growth while leading operations and long-range planning. Achieved 25.67% revenue growth in 2023 on a 142 unit community. In addition to achieving 9.85% revenue growth on a 407 unit community in the same year.
Successfully opened and stabilized a 74-unit community within nine months, achieving an average of $4.60 per square foot.
Maximize efficiency by coaching and mentoring a team of 30 employees, leading to the promotion of 9 employees.
Manage large-scale CAPEX projects, overseeing budgeting, planning, and execution to enhance property value and resident satisfaction.
Property Manager
The Bozzuto Group
11.2020 - 06.2021
Assisted in budget preparation and financial reporting helping achieve operational goals.
Conducted weekly meetings with client to recommend leasing strategies that achieved a average occupancy of 97%.
Managed resident concerns and maintenance requests, ensuring timely resolution and a high level of satisfaction.
Conducted thorough reviews of leasing files for accuracy, streamlining the preparation of bonus summaries.
Navigated a team of 28 employees through emergency situations, including global pandemic and various on-site safety concerns.
Assistant General Manager
The Bozzuto Group
08.2019 - 11.2020
Developed professional and productive relationships with clients, service providers and retail tenants.
Managed invoice processing and reconciliation to ensure accuracy and timely payments to vendors.
Created site specific SOPs to aid in the learning and development of new team members.
Assisted General Manager in overseeing construction of new retail tenant's; a restaurant and a nail salon.
Navigated community through two major water incidents that impacted 142 units.
Leasing Manager
The Bozzuto Group
05.2018 - 08.2019
Provided exceptional customer service to prospective and current residents, guiding them through the leasing process and ensuring a smooth move-in experience.
Served as primary escalation point for resident concerns.
Prepared lease renewal offers and negotiated with residents to achieve high retention rates while implementing a minimum 5% monthly rent increase.
Assisted with marketing efforts and social media campaigns, contributing to increase engagement.
Uphold all responsibilities of Sales and Marketing Associate.
Sales and Marketing Associate
The Bozzuto Group
08.2016 - 05.2018
Education
Bachelors of Business - Marketing Management
Virginia Polytechnic Institute And State University
Blacksburg, VA
05.2016
Recognitions
Bozzuto Management Award Nominee, Assistant General Manager of the Year, 2020
Bozzuto Management Award Winner, Highest Occupancy, 2023
Timeline
General Manager
The Bozzuto Group
06.2021 - Current
Property Manager
The Bozzuto Group
11.2020 - 06.2021
Assistant General Manager
The Bozzuto Group
08.2019 - 11.2020
Leasing Manager
The Bozzuto Group
05.2018 - 08.2019
Sales and Marketing Associate
The Bozzuto Group
08.2016 - 05.2018
Bachelors of Business - Marketing Management
Virginia Polytechnic Institute And State University