Kendall Ponds
Washington,DC
Summary
Dynamic and results-oriented Sales Representative with extensive experience in retail management, sales operations, and marketing. Recognized for adaptability and attention to detail, consistently demonstrating the ability to multitask effectively while supporting administrative functions and fostering strong customer relationships. Expertise in campaign creation, customer service and providing critical support to high-performing sales teams. Proactive communicator with strong research acumen, dedicated to continuous professional development in fast-paced corporate environments.
Overview
10
10
years of professional experience
Work History
Store Manager
Chip City
Tysons Corner, VA
07.2025 - 03.2026
- Led daily store operations, ensuring optimal customer service and efficient workflow.
- Managed inventory levels, executing stock replenishment and minimizing shrinkage.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Developed and implemented promotional strategies to drive sales and enhance customer engagement.
- Analyzed sales data to identify trends, optimizing product placement and merchandising techniques.
- Conducted performance evaluations, establishing goals for team members to promote growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Recovery Support Specialist
T and N Services and Solutions
02.2024 - Current
- Worked with rehabilitating individuals focusing specifically on Substance Use and Mental Health.
- Educated Individuals on life decisions, financial literacy, healthy mental health habits, how to apply and secure employment.
- Appeared and spoke on behalf of individuals in Court Hearing
- Taught individuals basic life skills
- Provided therapy sessions for psychoeducation
- Educated Individuals on how to better navigate challenges in life, work, and social environments
- Studied cognitive human and mental health patterns
Assistant Manager
Madewell
Washington, DC
10.2022 - 01.2024
- Managed daily store operations to meet sales, service, and performance goals.
- Supervised team members and provided coaching to improve service quality.
- Maintained accurate cash handling procedures and deposit tracking.
- Fostered customer relationships to enhance satisfaction and repeat business.
- Implemented brand strategies to meet revenue targets.
Lead Sales Rep and Marketing/Outreach Manager
HoneyBankDC
01.2022 - 10.2022
- Created Marketing Campaigns for various social media platforms.
- Designed and implemented Outreach and Advertising campaigns.
- Designed and implemented Rewards and Membership Infrastructure.
- Sales Representative working directly with customers.
Lead Guide
Bonobos Inc.
Bethesda, MD
04.2019 - 09.2021
- Delivered tailored product recommendations and styling advice.
- Supported marketing campaigns and assisted with Manager operations.
- Enhanced team performance through collaboration and communication.
- Maintained engaging store displays and optimized merchandise organization.
Sales Associate
State and Liberty
Washington, DC
09.2020 - 01.2021
- Assisted customers with sizing, product care, and order processing.
- Handled customer concerns with professionalism to protect brand loyalty.
- Monitored and analyzed sales trends for team decision-making.
Waiter
Farmers and Distillers
Washington, DC
12.2017 - 10.2018
- Provided attentive customer service and handled cash/credit transactions.
- Maintained clean and organized dining areas and ensured timely service.
Waiter
Fridays
Washington, DC
01.2016 - 12.2017
- Delivered exceptional table service and upheld food safety standards.
- Built rapport with guests to promote returning clientele.
Telecommunications Analyst Intern
Booz Allen Hamilton
Washington, DC
06.2016 - 08.2016
- Monitored network traffic and tested systems using diagnostic tools.
- Documented user support activities and assisted with system analysis.
Education
High School Diploma -
Morgan State University
Baltimore01-2017
Skills
- Customer Relationship Management
- Team Leadership & Staff Supervision
- Sales Operations & POS Systems
- Marketing Campaign creation and support
- Order & Fulfill Inventory needs
- Product Recommendation & Styling
- Data Entry & Reporting
- Administrative Coordination
- Problem Solving & Conflict Resolution
- Working directly with clientele from various different job fields
- Communication Skills
- Cash management
Timeline
Store Manager
Chip City
07.2025 - 03.2026
Recovery Support Specialist
T and N Services and Solutions
02.2024 - Current
Assistant Manager
Madewell
10.2022 - 01.2024
Lead Sales Rep and Marketing/Outreach Manager
HoneyBankDC
01.2022 - 10.2022
Sales Associate
State and Liberty
09.2020 - 01.2021
Lead Guide
Bonobos Inc.
04.2019 - 09.2021
Waiter
Farmers and Distillers
12.2017 - 10.2018
Telecommunications Analyst Intern
Booz Allen Hamilton
06.2016 - 08.2016
Waiter
Fridays
01.2016 - 12.2017
High School Diploma -
Morgan State University