Kendall Schmitt
Lapeer,MI
Summary
Developed skills in patient interaction, administrative tasks, and healthcare coordination in clinical environment. Seeking to transition into new field where these capabilities can be applied effectively. Committed to leveraging strong communication and organizational skills to contribute to new professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Access Counselor
Brave Health
2025.07 - Current
- Successfully managed the intake process for over 500 patients per month, ensuring timely and accurate entry of patient information in Salesforce and Compass.
- Streamlined the appointment scheduling process, reducing patient wait times by 20% and increasing patient satisfaction by 15%
- Identified and escalated issues affecting claims or service authorization, collaborating with billing and clinical teams to prevent delays.
- Prepared discharge reports and organized intake data using Salesforce, Compass, and Healthie to support operational decision‑making.
- Provided exceptional customer service, addressing patient inquiries regarding insurance coverage.
Bartender
Westview Orchards and Winery
2024.07 - Current
- Trained and mentored 2 new bartenders, improved team efficiency and increased customer satisfaction through effective drink preparation and upselling techniques.
- Managed cash flow and POS systems with 100% transaction accuracy, built trust and loyalty among patrons.
- Optimized inventory processes and maintained stock levels, reduced waste by 15% and improved service delivery in a fast-paced environment.
- Built relationships with customers and upsold wine resulting in 30% increase in sales revenue.
- Implemented quality control measures to ensure consistent drink preparation and presentation.
Administrative Assistant
Brave Health
2022.07 - 2025.07
- Managed PTO and sick leave for 100+ healthcare professionals, maintained compliance and ensured operational effectiveness.
- Utilized Bamboo HR and salesforce to organize processes, improved scheduling of patients and time management.
- Designed engaging newsletters and distributed safety plans, enhanced organizational awareness and supporting crisis management initiatives.
- Managed correspondence and communication between departments, enhancing collaboration and information flow.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Assistant
Specialists in Rehabilitation Medicine
2022.07 - 2025.07
- Achieved 95% accuracy in patient medical histories and vital signs, ensured optimal care delivery and compliance with medical standards.
- Facilitated administrative operations, allowing physicians to focus more on patient care through effective management of appointment scheduling and medical record maintenance.
- Maintained timely medical record requests for 50+ healthcare entities, supported efficient patient treatment and information flow.
- Educated patients on treatment plans and follow-up care instructions to improve compliance.
- Oversaw inventory management of medical supplies, ensuring adequate stock levels for patient care needs.
Education
Bachelor of Health Systems Management - Health Information Systems, Health Policy and Law, Quality Improvement and Patient Safety, Organizational Behavior and Leadership, Electronic Medical Records
University of North Carolina at Charlotte
2021-05
Associate in Arts - Medical Terminology, Anatomy and Physiology, Database Management/Spreadsheets
Central Piedmont Community College
2018-05
Skills
- HIPAA
- Time management
- Problem Solving
- Empathy development
- Office administration
- Customer service
- Data entry
- Computer skills
- Customer and client relations
- Critical thinking
- Multitasking
- Team player attitude
Accomplishments
- NWCA Medical Billing and Coding Certification Relevant Coursework: ICD-10-CMPCS Coding, CPT and HCPCS Coding, Compliance and Ethics, EHR Training
- Human Resources Management and Services Relevant Coursework: Compensation and Benefits Management, Employee Relations and Labor Management, Recruitment and Retention, Introduction to HR
Certification
- NWCA Medical Billing and Coding Certification
- Relevant Coursework: ICD-10-CMPCS Coding, CPT and HCPCS Coding, Compliance and Ethics, EHR Training
- Human Resources Management and Services
- Relevant Coursework: Compensation and Benefits Management, Employee Relations and Labor Management, Recruitment and Retention, Introduction to HR
Timeline
Access Counselor
Brave Health
2025.07 - Current
Bartender
Westview Orchards and Winery
2024.07 - Current
Administrative Assistant
Brave Health
2022.07 - 2025.07
Medical Assistant
Specialists in Rehabilitation Medicine
2022.07 - 2025.07
Associate in Arts - Medical Terminology, Anatomy and Physiology, Database Management/Spreadsheets
Central Piedmont Community College
Bachelor of Health Systems Management - Health Information Systems, Health Policy and Law, Quality Improvement and Patient Safety, Organizational Behavior and Leadership, Electronic Medical Records
University of North Carolina at Charlotte