Kenderus Phillips
Rochester,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Bjs Restaurants Inc
08.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Server
Fleming's Prime Steakhouse & Wine Bar
09.2019 - 07.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Retail Sales Associate
T-Mobile
10.2014 - Current
- Assisting with new accounts as well as technical support and service with devices and problems customers may have
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Science - Anthropology
SUNY, Brockport
Brockport, NY05-2025
A.A. - Humanities and Social Sciences
Monroe Community College
Rochester, NY05-2013
Skills
- Problem-solving skills
- Time Management
- Customer Service
- Strong multitasking
- Clear and effective communication
- Engaging personality
- Memory retention
- Service-oriented mindset
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Bjs Restaurants Inc
08.2023 - Current
Server
Fleming's Prime Steakhouse & Wine Bar
09.2019 - 07.2021
Retail Sales Associate
T-Mobile
10.2014 - Current
Bachelor of Science - Anthropology
SUNY, Brockport
A.A. - Humanities and Social Sciences
Monroe Community College
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