Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Kendra Abellaneda

Orange,CA

Summary

Results-driven professional with over 7 years in sales, customer service, and team leadership across retail and tech sales space. Proven success in motivating teams, exceeding sales goals, and delivering standout customer experiences. Adept at coaching staff, optimizing operations, and developing strategic plans that drive revenue and loyalty. Seeking a management position where I can leverage my leadership and sales/customer service skills to drive team success.

Overview

12
12
years of professional experience

Work History

Service Experience Representative

Nordstrom Rack
10.2024 - Current
  • Collaborated with different departments to achieve volume and productivity goals, operational efficiency, and excellent customer care while training and supporting the onboarding of 3+ new team members.
  • Managed high-traffic front-end operations, including customer flow, fitting room queues/Order Pickups, and product merchandising.
  • Consistently ranked top 10 Account Openers in the OC District and top 3 in the store; and repeatedly recognized for developing highly empathetic customer relationships by receiving high customer satisfaction surveys.

Application Sales Executive

Oracle
09.2021 - 02.2023
  • Surpassed annual sales targets by 813%, closing over $1.2 million in TCV.
  • Conducted 10+ executive-level meetings weekly to understand client needs and present solutions.
  • Collaborated with cross-functional teams to align sales efforts with product and marketing strategies.

Associate District Manager - PEO/HRO

ADP
12.2019 - 06.2020
  • Closed a $164K ARR deal; helped generate over $1.4B in pipeline revenue.
  • Worked closely with multiple business partners to develop tailored solutions for clients.
  • Researched legislative trends to support value-focused prospecting and sales positioning.

Account Manager and Team Lead

Oracle
06.2017 - 12.2019
  • Fast-tracked through 3 promotions due to consistent overachievement and leadership impact.
  • Oversaw $1.5B+ in pipeline and drove strategic engagement in both new and existing accounts.
  • Led onboarding and coaching for 250+ representatives and 12+ mentees.

Sales & Marketing Manager

AlignMed
06.2016 - 11.2016
  • Led key marketing initiatives contributing to a 40% increase in quarterly sales.
  • Boosted digital engagement by 60% through effective brand storytelling and customer-centric content.
  • Supported merchandising strategies and implemented CRM (Salesforce) and eCommerce (Shopify) platforms.

Sales Consultant

AT&T
01.2013 - 11.2016
  • Delivered personalized consultations to 250+ monthly clients at high-volume flagship retail stores.
  • Consistently surpassed monthly quotas (150%+ attainment) while maintaining top-tier customer satisfaction.
  • Consulted on wireless, cable, broadband, landline, VoIP, and security solutions through expert product knowledge.
  • Mentored peers in upselling, handling objections, and delivering exceptional service.

Education

No Degree -

UCLA Extension
Los Angeles, CA
09-2018

Bachelor of Arts - Double Major in Media Studies And Sociology

University of California, Berkeley
Berkeley, CA
05-2017

Skills

  • Sales and Revenue Management
  • Customer Service and Assistance
  • Product Merchandising
  • Inventory Management
  • POS system proficiency
  • Team Coaching and Development

Languages

English
Native or Bilingual
Spanish
Elementary
Vietnamese
Elementary

Awards

  • Nordstrom Rack: Aspiring Leader Spring 2025 Cohort
  • Oracle: ACE Club, Quarterly Quota Club, Cloud MVP
  • ADP: Milestone Metric Achiever
  • AT&T: Summit Awards, Highest Rewards Attachment Rate

Timeline

Service Experience Representative

Nordstrom Rack
10.2024 - Current

Application Sales Executive

Oracle
09.2021 - 02.2023

Associate District Manager - PEO/HRO

ADP
12.2019 - 06.2020

Account Manager and Team Lead

Oracle
06.2017 - 12.2019

Sales & Marketing Manager

AlignMed
06.2016 - 11.2016

Sales Consultant

AT&T
01.2013 - 11.2016

No Degree -

UCLA Extension

Bachelor of Arts - Double Major in Media Studies And Sociology

University of California, Berkeley

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