KENDRA BARFIELD-DICKENS
Winsted,CT
Summary
Dedicated front desk professional with strong customer service skills and attention to detail. Proven ability to streamline operations and enhance patient experiences through effective scheduling and communication.
Detail-oriented administrative specialist with extensive experience in managing patient flow and scheduling. Known for strong listening skills and organizational abilities, successfully contributing to improved clinic operations and patient satisfaction.
Experienced front desk receptionist adept at coordinating patient access and ensuring seamless communication between departments. Committed to enhancing operational efficiency and maintaining high standards of patient care.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Charlotte Hungerford Hospital Cardiology
Torrington, CT
09.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment at the front desk.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled patient appointments using electronic health record systems for streamlined operations.
- Maintained accurate patient records and updated information as necessary.
- Coordinated with medical staff to facilitate smooth patient flow throughout the clinic.
Patient Access Representative
HARTFORD HEALTHCARE EMERGENCY ROOM
Winsted, CT
08.2022 - 09.2025
- Managed patient check-in processes, ensuring accuracy and efficiency in information collection.
- Facilitated insurance verification, streamlining patient flow and reducing wait times.
- Assisted patients with navigation of healthcare services, enhancing overall experience and satisfaction.
- Coordinated communication between departments to support timely patient care deliveries.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Clerical Coordinator
ST MARYS HOSPITAL
Waterbury, CT
02.2001 - 08.2022
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed medical records with attention to accuracy and compliance standards.
- Developed and implemented office procedures to enhance operational efficiency.
- Trained new staff on administrative protocols and system usage.
- Facilitated communication between departments to ensure seamless patient care delivery.
- Managed office inventory levels by regularly reviewing supplies and placing orders as needed to prevent stockouts or wastage.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
Education
Liberal Arts
Naugatuck Valley Community College
Waterbury, CTNo Degree - MEDICAL SECRETARY
BUISNESS CAREERS INST
Waterbury, CT05-1992
High School Diploma -
CROSBY HIGH SCHOOL
Waterbury, CT06-1990
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Work prioritization
- Administrative support
Timeline
Front Desk Receptionist
Charlotte Hungerford Hospital Cardiology
09.2025 - Current
Patient Access Representative
HARTFORD HEALTHCARE EMERGENCY ROOM
08.2022 - 09.2025
Clerical Coordinator
ST MARYS HOSPITAL
02.2001 - 08.2022
Liberal Arts
Naugatuck Valley Community College
No Degree - MEDICAL SECRETARY
BUISNESS CAREERS INST
High School Diploma -
CROSBY HIGH SCHOOL