Kendra Bell

• Managed incoming and outgoing business calls via multi-line phone system, ensuring effective communication with clients and staff.
• Transferred calls to appropriate departments, enhancing overall communication efficiency.
• Provided information and addressed inquiries regarding company services and programs.
• Scheduled client appointments with relevant staff, optimizing time and resource utilization.
• Checked clients in for both group and individual appointments, streamlining check-in processes for improved experience.
• Accepted necessary payments from clients, issued receipts, and documented transactions in client charts.
• Prepared written correspondence in compliance with HIPAA laws for communication with external referral services.

Provided technical support for customer [Bitcoin] account issues through phone, email, and text for Bittrex.

• Assisted customers with troubleshooting account-related challenges (e.g. purchases, ACH, deposits, refunds) via emails and Teams texts.
• Resolved bitcoin transaction inquiries, ensuring customer satisfaction and prompt solutions.
• Analyzed customer feedback to improve service delivery processes.

• Assisted customers with e-commerce sales, returns, and exchanges on Nike.com via phone call, ensuring a smooth shopping experience.
• Supported special Nike "Drops" by managing VIP shoe releases on the Nike website and app, enhancing customer engagement during high-demand sales events.
• Provided customer support through various online channels and platforms.
• Resolved technical issues using troubleshooting techniques and knowledge base resources.
• Assisted clients with account management and service inquiries efficiently.