Kendra Byon
Glendale,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Burly Brewing Company
Castle Rock, CO
09.2023 - 07.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
Licensed Esthetician/Lead
Killer Beauty Aesthetics
Castle Rock, CO
01.2020 - 08.2023
- Grew business by 13% year over year by attending local events, incentivizing client referrals, delivering quality services
- Maintained a personable, genuine relationship with multiple clients, resulting in repeat business and client referrals
- Scheduled appointments, sent appointment reminder emails & texts, and followed up with clients after appointments to answer any questions and schedule follow-up visits resulting in a 46% increase in rebookings
- Maintained a sanitary work station, and sanitized all equipment & tools
Sales Associate
Rocky Mountain Discount CBD
Castle Rock, CO
09.2021 - 02.2022
- Recommended products suited to specific customer needs, resulting in a 29% increase in sales for the year
- Stocked and organized store products, keeping track of inventory and placing product orders
- Maintained store cleanliness and aura, resulting in a 50% increase of customer satisfaction and referrals
Licensed Esthetician/Lead
Hand And Stone Franchise Corp
Castle Rock, CO
02.2020 - 06.2021
- Maintained an extensive knowledge of 50+ professional skincare products and services in order to best suit clients' needs and expectations
- Executed body and facial waxing to minimize pain and discomfort for clients
- Performed 6-8 skincare procedures per shift, including facials, chemical peels, dermal-infusions, and more
Licensed Esthetician
Massage Envy
Aurora, CO
01.2020 - 09.2020
- Partnered with clients to understand their skincare goals, and made recommendations to improve client outcomes by 34%
- Conducted first-time client consultations, explaining the science and process behind treatments, and answered any questions, increasing repeat clients by 13%
- Maintained daily equipment and tool sanitation, leading to an increase of 20% in client satisfaction
Assistant Store Manager
Rue21
Castle Rock, CO
11.2018 - 01.2020
- Greeted customers within 5 seconds of arrival to cultivate a welcoming atmosphere
- Achieved 95% of duties independent of supervision
- Kept an extensive knowledge of products and their placement in the store to assist customers in a timely manner leading to a 32% increase in customer referrals
- Ensured a quick checkout experience, which reduced the average customer checkout time by 30 seconds
Education
Certificate - Certified Laser Operator
Colorado Advanced Aesthetics, Inc.
01.2023
West River Academy
01.2018
Esthetics License -
Stacey James Institute
01.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Esthetics license
- Chemical peels
- Microdermabrasion
- Dermaplaning
- Microneedling
- Berodin Wax
- Spray tan
- Eyelash extensions
- Dermalinfusion
- Laser- IPL, Diode hair reduction, erbium & long pulse YAG, women's rejuvenation with Viveve, nano fractional radio frequency, tattoo removal, body contouring
Timeline
Server
Burly Brewing Company
09.2023 - 07.2024
Sales Associate
Rocky Mountain Discount CBD
09.2021 - 02.2022
Licensed Esthetician/Lead
Hand And Stone Franchise Corp
02.2020 - 06.2021
Licensed Esthetician/Lead
Killer Beauty Aesthetics
01.2020 - 08.2023
Licensed Esthetician
Massage Envy
01.2020 - 09.2020
Assistant Store Manager
Rue21
11.2018 - 01.2020
West River Academy
Esthetics License -
Stacey James Institute
Certificate - Certified Laser Operator
Colorado Advanced Aesthetics, Inc.
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