Kendra Espindola
San Antonio
Summary
Results-driven professional with a background in retail and food service. Known for exceptional teamwork, time management, and complaint resolution skills. Ready to leverage expertise in customer relationship management to enhance sales and customer satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Sales Associate
PepWear LLC
Cedar Hill
09.2024 - Current
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers in selecting apparel and accessories for events.
- Managed inventory by restocking and organizing merchandise displays.
- Handled cash transactions accurately at the point of sale.
- Resolved customer inquiries and concerns with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
Prep Cook
North Italia
San Antonio
07.2021 - Current
- Executed proper techniques when preparing menu item ingredients.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Executed tasks efficiently to ensure timely meal preparation during peak service hours.
- Communicated effectively with fellow staff members regarding meal preparations.
- Helped train and develop new talent.
- Partnered with kitchen team to optimize food preparation processes and improve efficiency.
- Operated kitchen appliances and tools safely and efficiently.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Followed food safety guidelines to ensure quality standards.
- Prepared ingredients for daily menu items and special dishes.
- Collaborated with team members to expedite food preparation process.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Followed recipes to prepare meals according to customer specifications.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Requested supplies and equipment orders, explaining needs to managers.
Server/Line Cook
Hopdoddy Burger Bar
San Antonio
05.2017 - 07.2021
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with other staff members regarding orders and menu changes.
- Provided excellent customer service to ensure satisfaction.
- Cooked multiple orders simultaneously during busy periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Kept stations stocked and ready for use to maximize productivity.
- Efficiently prioritized tasks during peak hours to ensure timely service and customer satisfaction.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed accurate food and drink orders from customers.
- Maintained cleanliness and organization of dining area and kitchen space.
- Handled cash and electronic payments efficiently during busy shifts.
- Assisted in training new servers on menu items and service protocols.
- Addressed customer concerns promptly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Prepared and cooked burgers to meet restaurant standards.
- Maintained cleanliness and organization of kitchen workspace.
- Followed food safety guidelines and sanitation procedures.
- Customized orders based on customer preferences and dietary needs.
- Trained new staff on cooking techniques and kitchen protocols.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces, and salads.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Adhered to portion controls and presentation specifications.
- Performed workstation prep prior to shift start.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Executed proper techniques when preparing menu item ingredients.
Education
High School Diploma -
Health Careers High School
San Antonio, TX06-2016
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Customer service
- Inventory management
- Point of sale transactions
- Product knowledge
- Complaint resolution
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Cash handling
- Employee training
- Reliable and punctual
- Excellent people skills
- Policy and procedure adherence
- Cleaning techniques
- Teamwork and collaboration
- Professional demeanor
- Cash handling accuracy
- Upselling and cross selling
- POS system operation
- Cash register operation
Certification
TABC
Timeline
Sales Associate
PepWear LLC
09.2024 - Current
Prep Cook
North Italia
07.2021 - Current
Server/Line Cook
Hopdoddy Burger Bar
05.2017 - 07.2021
High School Diploma -
Health Careers High School
Some College (No Degree) -
San Antonio College