Kendra Evans
Missouri City,Texas
Summary
An accomplished professional with 15+ years of experience in healthcare leadership. Experienced in the development, implementation, and management of facility policies and procedures. A strong leader with outstanding, interpersonal, communication, and organizational skills.
Overview
21
21
years of professional experience
Work History
Physician Practice Manager
Memorial Hermann Medical Group
06.2023 - Current
- Collaborated with physicians to establish strategic plans for service expansion, practice growth, and quality enhancement initiatives.
- Elevated patient experience through the consistent application of responsive communication techniques between patients, providers, and support staff.
- Coordinated facility maintenance efforts to ensure a clean, safe environment conducive to delivering top-notch patient care services.
- Promoted a culture of continuous improvement by providing ongoing training opportunities for clinical and administrative staff members.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Maximized employee satisfaction by creating an inclusive work environment that encouraged open dialogue about challenges or concerns within the practice.
- Streamlined office operations by evaluating and optimizing administrative procedures and staff utilization.
Clinical Coordinator
Memorial Hermann Medical Group
11.2021 - 06.2023
- Supervise 26 Clinical employees while overseeing departmental operations including mentoring other employees as quality improvement coordinator.
- Ensuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy, and continuity of processes, handling escalated issues, scheduling staff, and staff training and education
- Performing general administrative duties in accordance with TJC, CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures.
- Implemented new policies and educated staff on changes.
- Developed and adjusted work schedules for Clinical staff.
- Presented feedback on current and new procedures at monthly clinical meetings.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Assessed clinical policies and procedures for compliance with changing regulations.
Clinical Coordinator
Women’s Specialists of Houston
11.2020 - 11.2021
- Supervised and managed daily activities of clinical team consisting of 4 nurses and support staff.
- Reported problem areas to Director of Nursing. Assisted in developing and implementing corrective action.
- Supporting Providers in OB Department by providing care to patients, applying clinical nursing knowledge, and ensuring safety and comfort of families
- Implemented new policies and educated staff on changes.
- Developed and adjusted work schedules for OB GYN staff.
- Leadership with assignments and staffing coverage
- Utilizing critical thinking to identify priorities and make judgments concerning basic and comprehensive needs of multiple Patients in timely manner.
OB GYN Coordinator
Kelsey Seybold Clinic
04.2007 - 11.2020
- Supervised, directed, and motivated high-quality performance from nursing staff of 4.
- Established and continuously optimized OB GYN schedules and individual work assignments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Resolving Patient complaints and escalating to upper Leadership when indicated
- Providing Prenatal Education to all new Maternity Patients
- Supporting Providers in OB GYN Department by providing care to patients, applying clinical nursing knowledge, and ensuring safety and comfort of families
- Utilizing critical thinking to identify priorities and make judgments concerning basic and comprehensive needs of multiple patients in timely manner.
- Worked well in team setting, providing support and guidance.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
RN II
Memorial Hermann Southwest Hospital
03.2003 - 01.2007
- Providing bedside Nursing Care to patients in Women’s Services including Newborn
- Nursery, Postpartum, and Gynecologic Post-operative care
- Collaborating with interdisciplinary team in delivery of patient care, utilizing nursing process; providing professional nursing care to patients, including conducting nursing assessments, assisting with exams and treatment, patient education, and maintenance of medical records.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Managed care from admission to discharge.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Provided direct patient care, stabilized patients, and determined next course of action.
Education
Bachelor of Science - Nursing
Prairie View A & M University
Prairie View, Texas12.2002
Skills
- Staff training, motivation, and development
- Restructuring
- Leadership
- Problem resolution ability
- Organization skills
- Multi-task management
- Team player
- Exceptional interpersonal skills
- Proficient in EMR
- Microsoft Word, Excel, PowerPoint, and Outlook
- Nursing Assignments
- Staff Assignments
- Epic Systems
Timeline
Physician Practice Manager
Memorial Hermann Medical Group
06.2023 - Current
Clinical Coordinator
Memorial Hermann Medical Group
11.2021 - 06.2023
Clinical Coordinator
Women’s Specialists of Houston
11.2020 - 11.2021
OB GYN Coordinator
Kelsey Seybold Clinic
04.2007 - 11.2020
RN II
Memorial Hermann Southwest Hospital
03.2003 - 01.2007
Bachelor of Science - Nursing
Prairie View A & M University
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