Kendra Ford
Cypress
Summary
Experienced Catastrophe Auto Damage Adjuster with over 4.5 years successfully handling hail, flood, and collision damage claims. Adept at managing complex total loss evaluations and negotiating settlements. Proven ability to build strong client relationships, interpret policy language, and deliver outstanding customer service in high pressure environments. Seeking to bring accuracy, efficiency, and empathy to a forward thinking insurance organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catastrophe Auto Damage Adjuster
Geico
12.2020 - Current
- Deliver accurate and timely damage estimates using automotive manuals and industry standards with CCC
- Manage high volume CAT claims, including hail and flood damage, ensuring policy compliance and customer satisfaction
- Collaboration with repair facilities and customers to streamline claim resolution process
- Travel extensively across multiple states for catastrophe deployment and on-site inspections, as well as virtually
- Consistently meet or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
Management Assistant
Enterprise Holdings
02.2016 - 04.2020
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
- Monitored over 100+ customer accounts details for non-payments, delayed payments, and other irregularities
- Developing personnel to meet and exceed company expectations; training new and existing associate positions
- Establishing professional, yet personalized rapport with customer upon contact; by phone or in person
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
Education
Bachelor of Science - Psychology
Georgia Southern University
Statesboro, GA01.2016
Skills
- Organizational skills
- Catastrophe Response (hail and flood)
- Salvage & Total Loss Assessments
- Interpersonal communication skills
- Business administration
- Advanced MS Office Suite
- Customer Service
- CCC1 Estimating Software proficiency
- Auto Damage Appraisal
- Claim Evaluation & Processing
- Strong analytical skills
Certification
- Multi-state License : TX, OK, NC, SC, FL, NY, WY, NM, LA
- Platinum I-Car Certification
- ASE B6 Certified
Timeline
Catastrophe Auto Damage Adjuster
Geico
12.2020 - Current
Management Assistant
Enterprise Holdings
02.2016 - 04.2020
Bachelor of Science - Psychology
Georgia Southern University
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