Kendra Foster
Hutto,TX
Summary
Proven leader in service coordination, enhancing team productivity and client satisfaction at The Brandt Companies through innovative process improvements and effective problem-solving. Skilled in staff training and fostering teamwork, I've significantly expedited project timelines and mentored junior coordinators, driving continuous improvement and seamless service delivery.
Overview
13
13
years of professional experience
Work History
Senior Service Coordinator
The Brandt Companies
02.2020 - Current
- Enhanced team productivity by streamlining service coordination processes and implementing efficient communication channels.
- Expedited project completion timelines by effectively prioritizing tasks based on urgency and importance levels.
- Facilitated knowledge-sharing sessions among team members to encourage continuous learning and skill development.
- Cross-functional collaboration with other departments to ensure seamless service delivery to clients.
- Mentored junior coordinators, fostering their professional growth and enhancing their skills in service coordination.
- Evaluated team performance against set targets, providing constructive feedback for continuous improvement efforts.
Service Coordinator
Rush Chevrolet
10.2019 - 02.2020
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Office Manager
Cavender's Boot City
11.2011 - 10.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Hyde Park Baptist
Austin Tx06.2011
Skills
- Staff Training and Development
- Goal Setting
- Teamwork and Collaboration
- Problem-Solving
- Customer Satisfaction Monitoring
- Telephone communication
Timeline
Senior Service Coordinator
The Brandt Companies
02.2020 - Current
Service Coordinator
Rush Chevrolet
10.2019 - 02.2020
Office Manager
Cavender's Boot City
11.2011 - 10.2019
High School Diploma -
Hyde Park Baptist
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