Kendra Garcia
Anaheim,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
Work History
Delinquency coordinator
Tritz Professional Management
Santa Ana, California
09.2019 - Current
- Account Monitoring & Delinquency Tracking
Monitors owner/tenant accounts to identify past-due balances and ensure accurate records of unpaid assessments, fees, or rent. - Owner/Tenant Communication
Sends notices, reminders, and demand letters regarding outstanding balances while maintaining professional and compliant communication. - Payment Plans & Resolution Support
Works with owners/tenants to establish payment plans when permitted by policy, helping reduce delinquency rates. - Escrow Coordination
Coordinates with escrow companies during property sales or refinances
Provides accurate payoff demands and account statements
Ensures delinquent balances are collected through escrow before closing
Confirms funds are received and properly applied to the account - Lien Preparation & Filing (with Attorney)
Prepares delinquency files for legal action
Coordinates with the association’s attorney to file liens for unpaid balances
Ensures all notices, timelines, and documentation comply with state law and governing documents
Tracks lien status and maintains legal records - Foreclosure Support (if applicable)
Assists attorneys and management with documentation and account histories if delinquency escalates to foreclosure proceedings. - Compliance & Risk Management
Ensures all delinquency actions follow state statutes, association governing documents, and fair debt practices, reducing legal risk. - Reporting & Board Support
Provides delinquency reports to management and boards, helping inform financial decisions and enforcement actions.
Ophthalmic Medical Technician
Md Eyecare
Santa Ana, CA
03.2023 - 08.2025
- Patient Intake & History
Collects and documents patient medical histories, vision concerns, medications, and prior eye conditions. - Preliminary Eye Testing
Performs diagnostic tests including visual acuity, refraction, tonometry, visual field testing, and color vision assessments. - Clinical Assistance to Ophthalmologist
Assists the physician during eye examinations, procedures, and minor surgeries by preparing equipment and patients. - Diagnostic Imaging & Measurements
Operates ophthalmic equipment such as OCT, fundus cameras, keratometers, and autorefractors to obtain accurate eye measurements. - Patient Education
Instructs patients on proper contact lens care, post-procedure care, medications, and general eye health. - Medication Administration
Administers eye drops and ointments as directed, following safety and infection control protocols. - Documentation & EMR Management
Accurately records exam findings, test results, and treatment plans in electronic medical records. - Equipment Maintenance & Sterilization
Cleans, calibrates, and maintains ophthalmic instruments to ensure accuracy and patient safety. - Scheduling & Coordination
Assists with appointment scheduling, referrals, and coordination of follow-up care. - Compliance & Patient Safety
Adheres to HIPAA regulations, infection control standards, and clinical best practices.
Education
Cesar Chavez High School
Some College (No Degree) - Nursing
Santa Ana College
Santa Ana, California, CASkills
- Account monitoring
- Delinquency tracking
- Compliance management
- Payment plans
- Patient intake
- Time management
- Effective communication
- Problem solving
- Scheduling and calendar management
References
References available upon request.
Timeline
Ophthalmic Medical Technician
Md Eyecare
03.2023 - 08.2025
Delinquency coordinator
Tritz Professional Management
09.2019 - Current
Cesar Chavez High School
Some College (No Degree) - Nursing
Santa Ana College