Kendra Glumac
Pittsburgh,PA
Summary
Dynamic leader with proven expertise in customer service and employee development honed at Supercuts and other hospitality roles. Excelled in optimizing staff schedules for peak efficiency and resolving customer concerns, enhancing community reputation. Skilled in decision-making and problem-solving, significantly improving operational flow.
Overview
24
24
years of professional experience
Work History
Salon Manager
Supercuts
10.2016 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Bartender
Cupka’s
04.2002 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress Bartender
Moonlite Cafe
09.2000 - 03.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Cosmetologist License - Cosmetologist
Empire Beauty School
Pittsburgh, PA05.2011
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
Timeline
Salon Manager
Supercuts
10.2016 - Current
Bartender
Cupka’s
04.2002 - 09.2016
Waitress Bartender
Moonlite Cafe
09.2000 - 03.2007
Cosmetologist License - Cosmetologist
Empire Beauty School
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