Kendra Hall
Logan,WV
Overview
32
32
years of professional experience
Work History
Library Technical Assistant
SWVCTC
Logan, WV
03.2022 - Current
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Maintained accurate library records for inventory of periodicals and books.
- Handled daily tasks, facility maintenance and security to support staff members.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Verified and documented inter-library loans in computer system.
- Facilitated payment of invoices for interlibrary loan charges and fees.
- Enforced current library policies fairly with patrons.
- Ordered and processed various library materials and media.
- Collected fines from customers for overdue books and resources.
Tax Preparer
H&R Block
Logan, WV
12.2014 - 03.2015
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed paperwork with local, state and federal government authorities.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Office Clerk
Ludowici, LLC
Logan, WV
03.2012 - 07.2014
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Delivered customer support and service experiences to promote more effective office environment.
- Coordinated company records and resources to assist team members with special projects.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
Accounting Clerk
Kimberly Ellis, CPA
Logan, WV
02.1998 - 12.2003
- Processed both outgoing and incoming payments and invoices.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Updated accounting ledger and journals with updated transaction information.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Analyzed documentation and standard financial statements for accuracy.
- Managed accounts accurately through detailed revenue reporting.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
Clinic Clerk
West Logan Pediatric Clinic
Logan, WV
06.1993 - 12.2003
- Communicated with patients with compassion while keeping medical information private.
- Submitted diagnosis and procedure codes for insurance companies.
- Collaborated with members of health care team to coordinate and implement plans for patient care.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Timeline
Library Technical Assistant
SWVCTC
03.2022 - Current
Tax Preparer
H&R Block
12.2014 - 03.2015
Office Clerk
Ludowici, LLC
03.2012 - 07.2014
Accounting Clerk
Kimberly Ellis, CPA
02.1998 - 12.2003
Clinic Clerk
West Logan Pediatric Clinic
06.1993 - 12.2003