Kendra Hoskins
Kettle Island,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and providing excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Taylor Drug Store
04.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Resolved third-party billing, computer system and customer service issues.
- Counseled customers on medications, appropriate dosage and potential side effects.
Pharmacy Technician
Rite Aid Pharmacy
08.2006 - 04.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
Substitute Teacher, K-12
Bell County School System
08.2011 - 05.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Education
Associate of Science - Education
Southeast Community & Technical College
Middlesboro, KYBachelor of Science - General Studies
Union College
Barbourville, KY05.2018
High School Diploma -
Pineville Independent
Pineville, KY05.2006
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Processing payments
- Attention to Detail
- Advanced math skills
- Data Entry
- Customer Service
Additional Information
Key Qualifications:
+ Excellent communication skills
+ Very patient & understanding
+ Accommodating & versatile
Timeline
Pharmacy Technician
Taylor Drug Store
04.2016 - Current
Substitute Teacher, K-12
Bell County School System
08.2011 - 05.2013
Pharmacy Technician
Rite Aid Pharmacy
08.2006 - 04.2016
Associate of Science - Education
Southeast Community & Technical College
Bachelor of Science - General Studies
Union College
High School Diploma -
Pineville Independent
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