Kendra Jensen
Battle Ground,WA
Summary
Experienced office administrator with strengths in ServiceTitan, invoice processing, permit coordination, and customer service. Known for accurate records, clear communication, and reliable support in fast-paced office and service settings.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Administrator
Sarkinen Home Services
Vancouver, Washington
08.2021 - 10.2026
- Answered inbound calls and scheduled service requests to correct teams.
- Updated and maintained customer files and service notes in ServiceTitan to ensure accurate record-keeping and support efficient service delivery.
- Supported billing tasks and verified office paperwork for accuracy.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices promptly according to established procedures to facilitate timely payments and maintain cash flow.
- Prepared invoices and handled payment records for home service accounts.
- Verified completeness of documentation prior to submitting applications for approval, ensuring compliance and reducing delays.
ProDesk Associate
Home Depot
Vancouver, WA
04.2020 - 07.2021
- Assisted pro members in selecting products tailored to their project needs across Home Depot departments.
- Cultivated strong customer relationships through attentive and friendly service.
- Assisted customers with item selection and product questions.
- Resolved inquiries, complaints, and returns, ensuring customer satisfaction and loyalty.
- Processed sales transactions through POS registers and payment systems.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Followed safety procedures when handling tools, equipment, and store materials.
Waitress/Bartender
Pacific House
Vancouver, WA
12.2017 - 07.2021
- Prepared cocktails and served beverages at bar station.
- Delivered meals and drinks to tables with precise timing.
- Anticipated guest needs by replenishing water, condiments, and napkins promptly.
- Greeted Pacific House guests and directed dining room seating.
- Entered food and beverage orders into point-of-sale system.
- Processed payments and balanced checks accurately.
- Shared specials, menu details, and service updates with guests.
- Multitasked effectively in fast-paced environment.
- Worked closely with team members to provide high-quality service.
- Monitored bar inventory and proactively restocked items to ensure seamless service.
- Maintained safety and sanitation standards with firm enforcement among bar staff.
- Recognized returning guests by name and informed them about current promotions to personalize their experience.
Barista/Cashier
Starbucks
Vancouver, WA
06.2017 - 03.2020
- Prepared handcrafted espresso drinks using Starbucks recipes and standards.
- Operated point-of-sale system to efficiently process cash, card, and mobile transactions, enhancing customer satisfaction.
- Welcomed customers and provided friendly service at register and counter.
- Adjusted drinks and food orders to align with customer preferences, ensuring a personalized experience.
- Maintained cleanliness of work areas to ensure a safe environment, equipment, and café seating clean.
- Followed food safety, beverage quality, and opening procedures.
- Explained menu items and recommended products based on customer interests, contributing to increased sales.
- Entered orders into POS system and processed customer payments.
Education
Dental Assistant - Dental Assistant
Concorde Career College
Portland, OR12-2012
High School Diploma -
Sam Barlow High School
Gresham06-2009
Skills
- ServiceTitan administration
- Invoice processing
- Permit coordination
- Email management
- Records maintenance
- Office operations
- Customer service
- Payment processing
- Attention to detail
Certification
- State of WA Notary
Timeline
Office Administrator
Sarkinen Home Services
08.2021 - 10.2026
ProDesk Associate
Home Depot
04.2020 - 07.2021
Waitress/Bartender
Pacific House
12.2017 - 07.2021
Barista/Cashier
Starbucks
06.2017 - 03.2020
Dental Assistant - Dental Assistant
Concorde Career College
High School Diploma -
Sam Barlow High School